EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of space worldwide. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and government sectors. We currently have a need for an Account Coordinator at our Phoenix, AZ Customer Solutions Center.
Under general supervision, the Account Coordinator conducts telephone and electronic follow up for open work orders on all National Accounts or Supplier Management accounts in order to meet the objectives of the program and the contractual obligations of each client. This role provides corrective action to team members when current processes are not being followed, and is the first point of escalation for follow up team members who are having difficulty contacting a vendor for updates, and help find a solution. The Account Coordinator escalates to the Account Team and the Operations Manager when necessary, and makes recommendations to improve current processes.
Conduct telephone and electronic follow up with a large database of service providers on all open work orders for each designated account to ensure work orders are completed in a timely manner as per the customer contractual timelines.
Communicate with landlords and service providers to ensure proper completion of their work orders
Deliver clear, concise and professional email communication.
Communicate with external customer as necessary to relay work order related information
Prioritize work to achieve client contractual performance standards.
Communicate with procurement department when a new supplier is needed to complete a work order and/or if a supplier needs to be removed from the database
Coordinate daily with Operations team to facilitate the work flow and ensure timeframes and requirements are met
Make continual recommendations for process improvement
Communicate to the administrative procurement staff any changes to supplier profile; i.e. address, phone number, fax number, email address, method of dispatch, etc.
Associates Degree or equivalent.
Two to three years experience in a facilities maintenance or property management role prefered. Experience in managing service delivery for trades labor such as Electrical, HVAC, Plumbing, Roofing a plus.
Proficiency with MS Excel and Word, as well as Lotus Notes.
Professional and friendly demeanor and willing to go above and beyond to accomplish the mission.
Ability to work under pressure and constantly make correct decisions with limited input and escalate to the Manager when needed.
Ability to communicate effectively and efficiently with internal stakeholders to carry out the objectives of the Supplier Management Program.
Ability to think critically and use problem solving skills.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. EOE M/F/VET/DISABLED