Customer Service Representative - Southside Area at CentroMed

San Antonio, TX 78223

About the Job

Do you want to make a difference in the life of someone else? Are you up for the challenge? If so, CentroMed is the place for you! Over the past 40 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a Premier Primary Care Clinic recognized for quality customer service, clinical excellence, comprehensive care, and responsiveness to community needs. Join the leading and innovative team in healthcare that has provided services of superior quality in San Antonio and the surrounding areas since 1973!

Job at a Glance: Customer Service Representative

Job Summary

The Customer Service Representative (CSR) serves as the primary source of contact for patients at CentroMed clinic and as such is responsible for welcoming patients into the system and ensuring they have positive experiences.   The CSR is responsible for registration and processing of all patients/families requesting health care, social services and counseling.  The CSR is responsible for coordinating encounter data entry to meet program and agency deadlines. The CSR also conducts and records patient financial reviews, billing, collections and data summaries relevant to the agency’s annual UDS report and Compliance & Quality Improvement activities.


 A.  Education:  Minimum of High School Diploma or equivalent; one year of college or Medical Assistant certification preferred.


       B.  Experience:  General supervisory experience, having worked in a health care setting;and experience with medical data entry preferred.


Strong clerical skills to include keyboarding and a good understanding of basic math.


Computer knowledge and use of calculator.


Must possess mental ability to conduct interviews, reconcile encounter reports and conduct audits with a better-than-average attention to detail.


Bilingual English/Spanish (preferred).


Comprehensive Salary and Benefits Package to include:


*Competitive Salaries

*Paid Time off Program

*Medical, Dental, and Vision Insurance

*Basic and Additional Life Insurance

*Short and Long Term Disability Insurance

*Flexible Spending Accounts (FSA)

*Supplemental Benefits

*403 (b) Retirement Plan


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