| Job Title: Custmer Service Representative|
Location: Springfield, MA
Duration: 2-3 months
Strong Interpersonal Skills. Draw on excellent communication skills and demonstrating the ability to anticipate the needs of the callers, build rapport with each customer, asking probing questions and understanding how to create a best-in-class client experience and resolving customer requests on the first contact.
Strong learning agility. The ability to adapt to changes in the market, industry or company policies and business conditions.
Results oriented. Balance time effectiveness and efficiency to ensure our department meets expected service levels.
Multitasking to meet the established goals and objectives; customer experience, first contact resolution, call quality and call handling time. Additionally, becoming an internal stakeholder in the future of our organization through making suggestions and participating in the process to continually improve the way we provide customer service.
Solid technical skills. Having the ability to efficiently navigate through systems / websites to maximize time to respond and resolve the service requests of policy owners, general agents, producers, and field personnel maintaining ownership and accountability until completed, or within established turnaround times.
Job Responsibilities & Requirements