About Senator John Heinz History Center
From the pre-revolutionary drama of the French & Indian War to the legendary match-ups of the Super Steelers, discover 250 years of Western Pennsylvania history at the Senator John Heinz History Center. An affiliate of the Smithsonian Institution, the History Center is the largest history museum in Pennsylvania. The 350,000 sq. ft. museum features six floors of long-term and changing exhibition space, including the Western Pennsylvania Sports Museum, a dynamic museum-within-a-museum, and visible collections storage and conservation areas. The History Center presents compelling stories from American history with a Western Pennsylvania connection, all in an interactive environment perfect for visitors of every age.
The Heinz History Center, an affiliate of the Smithsonian Institution and the largest history museum in the Commonwealth of Pennsylvania, seeks an Director of Museum Stores and Visitor Services. This individual has responsibility for overseeing the front of house operations of the History Center and leading a team of Customer Service Associates to achieve the goal of providing excellent customer service efficiently and effectively to all History Center visitors. Excellent customer service includes a friendly and welcoming admissions process, an engaging museum store, visitor services that meet all guests’ needs, and food service amenities, all with an entrepreneurial spirit.
The successful candidate will hire, train, and supervise all Customer Service Associates, in order to continue and build upon the History Center’s reputation for excellent customer service. The Director of Museum Stores and Visitor Services is the on-site lead for the TAM point-of-sale software and is responsible for managing all requests for help-desk support, SKU information and control, and reports for inventory sales, café sales, and admissions.
The Director of Museum Stores and Visitor Services manages both the on-site store and e-commerce operations, and provides guidance for the stores at both Fort Pitt and Meadowcroft. Museum Store management includes product selection and purchasing to support History Center exhibits and strategic goals, product development, and inventory control. The Director of Museum Stores and Visitor Services also coordinates with museum staff to provide appropriate merchandise and sales support for education and public programs. The Director of Museum Stores and Visitor Services also oversees daily operation of the Café at the History Center, insuring that the Café is maintained to health department food safety standards, and that all Café customers receive excellent service and menu items.
This position reports to the Vice President, Engagement & Enterprise.
Ø High School Diploma required; Associates degree in business or related field a plus
Ø Three to five years of retail management with an entrepreneurial approach and commensurate supervisory experience. Knowledge of point of sale systems along with a strong knowledge of Microsoft Office and related programs.
Ø Position requires excellent oral and written communications skills; the ability to work as both a team leader and member; the ability to manage multiple projects at the same time with great attention to detail; creativity, levelheadedness, and the ability to problem-solve under pressure.
Ø Must be available and willing to work weekends regularly and evenings periodically.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
Minorities encouraged to apply.
Qualified applicants should submit a cover letter (including the link to your portfolio, salary requirements and where you learned of our vacancy) and resume to:
Renee Falbo, Director of Human Resources
Senator John Heinz History Center
1212 Smallman Street, Pittsburgh, PA 15222