Scope of the Job
Under the supervision of Medical Director, Provider or Nurse Manager, the LPN utilizes the nursing process to assist in the provision of ambulatory health care services that reflect the ambulatory health care providers philosophy and standard of ambulatory health and nursing care of assigned patients.
1. Using telephonic interaction as the mode of delivery facilitates caller’s access to appropriate level of care by assessing needs, offering clinical options, referral to health care providers, services and community resources. Promotes wellness and informed decisions by providing health information, home care advice and prevention concepts.
2. Demonstrates the ability to use the nursing process and independent decision making. Provides phone triage of consumer health status using general cardiac and emergency medicine protocols.
3. Acts as advocate by resolution of problems or communication of consumer needs and concerns to appropriate resources.
4. Initiates written follow-up communication for each encounter using computer notes and referral authorization.
5. Responds to consumer requests for physician referral and/or health information.
6. Exhibits a workable knowledge of teaching protocol in health care and preventative adult cardiac population.
7. Maintains current knowledge base, including triage skills, and appropriate teaching principals for age specific group.
8. Assist in Cardiology clinic as needed.
9. Continually maintain and respond to urgent Allscripts Tasks within the 1 hr Mandatory time allowance.
10. Acts as liaison between physician, pharmacy and patient for prescription requests.
11. Reviews all laboratory tests and acts as liaison between the provider and patient, delivering provider instructions to the patient.
12. Schedule urgent patient appointments.
13. Obtains Prior authorizations for non-formulary Medications.
14. Initiates requests for Pharmacy Prescription Assistance Programs.
15. Prepare Correspondence for insurance Appeals.
16. Acts as liaison between provider and patient to confirm and/or approve clearance for surgical or dental procedures.
17. Acts as Coordinator of Cardiovascular Valve Program
18. Maintains database for Cardiovascular Valve Program; which includes but not limited to data entry, data extraction, statistics and reporting.
19. Contacting and communicating with internal and external customers
20. Schedule Patients for Valve Program
Must be able to perform under stress when confronted with emergency, critical, or unusual situations.
Must be capable of dealing with periodic cyclical workload pressures and levels of responsibility.
Required to make independent judgments without supervision. Must be able to make generalizations, evaluations, or decisions based on sensory or judgmental criteria.
Must have the adaptability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Requires the ability to work with people beyond giving and receiving instructions.
SKILLS, QUALIFICATIONS, AND REQUIRED EXPERIENCE
Knowledge of JACHO Standards and Ambulatory Care Nursing Standards.
Problem-solving abilities, exceptional customer relationship.
Knowledge of ambulatory health care or related health care field.
Skills in conflict resolution.
One year LPN experience preferred.
Education and Certifications
Current Florida LPN licensure; current Georgia licensure as an LPN may be required if work assignment is in a Georgia location.
Graduate from an accredited school of nursing.