The primary purpose of this position is to assist the Credit Union in fulfilling its mission “To help members grow financially.” To achieve this purpose the position must deliver high quality service to both internal and external members as defined by our Service Standards. A key component of this service is to identify the financial needs of the members and effectively suggest appropriate Credit Union products and services. In addition, builds and maintains strong member relationships by providing prompt, accurate and courteous service when assisting members with their financial transactions.
Greet and welcome members in a professional manner. Provide prompt, efficient and accurate service in the processing of transactions.
Accurately process all teller transactions including deposits, withdrawals, and loan payments within established limits, and in accordance with Credit Union policy.
Maintain cash drawer or cash dispenser with minimal discrepancies.
Maintain accurate, up-to-date knowledge of applicable federal and state laws and regulations.
Perform other teller duties such as issuing money orders, processing debit card disputes, issuing temporary and cashier’s checks, ordering checks, opening and closing subaccounts and processing stop payments.
Respond to member requests, problems and complaints. Answer member questions regarding account issues, products and services and perform account maintenance.
Review account information for restrictions and funds availability. Provide member with information on account status.
Analyze and research account issues.
May serve as the branch Membership Officer or Security Specialist. May review completed loans and/or titles to ensure accuracy.
Train to operate the vault, balance the ATM, open/close the branch, as needed.
May open new membership accounts.
May process, close and disperse consumer loan applications.
Work as a productive and contributive team member of both the branch and Credit Union team to reach set goals. Each individual is responsible for contribution to the overall goals of the branch and the Credit Union.
Meet and exceed members’ expectations while maintaining quick and efficient service.
Follow Service Standards at all times.
Counsel members about Credit Union products and services based upon members’ needs.
Promote services based upon members’ needs.
Educate and assist members with electronic and online services, such as online banking, mobile applications, remote deposit.
Follow all Credit Union policies, procedures and regulations.
Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).
Maintain regular and predictable attendance.
Work cooperatively with others.
All other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Excellent interpersonal skills and professional demeanor. Ability to handle situations with tact and respect.
Ability to develop relationships with members to meet financial services needs through the relevant suggestion and referral of Credit Union products and services.
Excellent verbal and written communication skills. Ability to speak clearly and relay messages without confusion. Ability to read and understand documents such as policies and procedures, operating and maintenance instructions. Ability to write routine reports and correspondence and use proper grammar, punctuation and spelling.
Ability to operate related computer applications including Word, Excel and email, and other business equipment including adding machine, copier, coin and money counting machines and telephone. Proficient typing skills required.
Possess analytical and problem solving skills to assist members using independent judgment. Ability to use sound reasoning in order to carry out detailed written or oral instructions.
Ability to perform tasks with a high level of accuracy while maintaining attention to detail. Must be able to perform tasks in a fast-paced environment and multi-task effectively.
Work cooperatively with team members and demonstrate the Credit Union’s “One Team, One Mission” operational attitude.
Demonstrate a desire to do the job to the best of ability and have a desire to learn new techniques and skills.
Ability to maintain confidentiality of member information.
Possess necessary mathematical skills to perform teller functions.
Able to routinely stand, sit; occasionally bend, stoop, and crawl; and rarely push/pull, lift or carry loads up to 25 pounds, drive as required to accomplish assignments. This job may require lifting coin bags in excess of 50 pounds.
Movements frequently and regularly require using back, legs, wrists, hands, and/or fingers.
Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
Ability to hear average or normal conversations and receive ordinary information. The noise level in the work environment will vary based on location.
Work is typically done in the office at the company’s principal place of business or branches.
May be required to travel to various work locations, both local and surrounding counties.
Maintain access to reliable transportation.
Responsibilities may require off site attendance at seminars or meetings with consultants, professional, or community groups.
Position requires flexible hours, including Saturdays.
High school graduate or equivalent
Individual must possess the knowledge, skills and abilities required to execute the primary responsibilities in a satisfactory manner. Must successfully complete teller test at the conclusion of teller training. May complete New Accounts and Lending training.
Cash handling and service-industry experience strongly preferred. Some positions may require teller, new accounts, or lending experience.
Equal Opportunity/Affirmative Action Employer D/V. Drug Free Workplace. Knoxville TVA Employees Credit Union is an E-Verify participant.