Sales Support Specialist at CareersUSA

Burlington City, NJ 08016

About the Job

CareersUSA, a leader in the staffing industry with over 36 years of experience, has another job opportunity for you:

Our Client is seeking a Sales Support Specialist in Burlington, NJ.

Earn $20.00 to $23.00 per hour at this full-time, permanent position.  Work 40 hours per week, Monday through Friday from 8:30 AM to 5:00 PM. 

Job Description:
  • Make outbound and answer incoming calls
  • Manage, review, prioritize, respond to, direct and follow through on CRM, field measure requests, emails, voice mails and faxes received from customers, sales team and internal departments with timely and accurate resolution according to schedule
  • Promote web ordering and solicit customer feedback to improve service
  • Partner with sales team, access calendars to address and provide customers with excellent support, service and timely resolution of issues
  • Review daily and monthly reports, portal and follow up with customers, sales team and internal departments to ensure customers needs and requirements are timely and accurately met
  • Analyze, prepare, negotiate, process and maintain quotes and contracts; review and follow up with customers, sales team, and internal staff according to time frames, policy and procedures
  • Coordinate with sales team the daily maintenance and utilization of CRM data base for all existing, new and potential customer accounts
  • Prepare and process quotes, contracts and leads and follow through with customers as requested in order to assist with the sales process
  • Develop and maintain strong professional working relationships with customers, sales team and vendors
  • Make outbound sales calls to current or potential customers to follow up, up-sell or generate new and repetitive sales
  • Provide customers, sales team and interdepartmental personnel with timely and accurate information on incoming customer order status, quotes, leads, inventory, field measurements, and product knowledge requests
  • Partner with Customer Service Rep on RMAs, service calls and customer requests when needed
  • Sustain 5S program. Maintain a neat, clean and organized work area
  • Attend and participate in department meetings
  • Stay current with company products, services, resources, programs, policy and procedures to accurately and timely support, promote and respond to customer and sales team inquiries and issues; research information on products, competitors and prospects
  • Keep manager and sales team informed of work status, problems, and progress as it relates to work assignments or issues unresolved and customer feedback
  • Back up Customer Service Representative when needed
  • Perform other related duties or projects as assigned; sales campaigns, training and participate in company trade shows and events

Requirements:
  • Prior inside sales experience a plus
  • Proficiency in Microsoft programs - Excel, Outlook and Word
  • Computer literacy in CRM (Customer Relationship Management), Sharepoint,  Infoview, Prophet 21, Adobe Acrobat and InfoPath Forms
  • Excellent communication skills, both verbal and written
  • Highly organized
  • Detail oriented
  • Must be a team player
  • Must have excellent follow-up skills
  • Must have basic math skills
  • Basic understanding of measurement and designs
  • Knowledge of 5s Principals

Contact Information:
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