Voice System Administrator - Journeyman (Government) at AT&T

Washington, DC

About the Job

The Department of State, Bureau of Information Resource Management (IRM) Telecommunications, Wireless, and Data (TWD) Division provides its users with mission critical LAN/WAN data and voice services across multiple locations in the DC Metro Area.

In support of these services, the phone systems administrator/installation technician supports the Department of State (DoS) Vanguard Program, Service Management Office (SMO. The technician implements/maintains communications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment.

Description of Duties:
  • Configures IP VOIP, digital, and analog phones and extensions.
  • Coordinates installation with other contractors and service providers.
  • Troubleshoots and resolves voice service outages, tests network back-up procedures, and updates documentation, as needed.
  • Administers Avaya phone systems and voice mail systems for over 40 US sites
  • Performs routine and complex administration of voice services (Avaya voice switches and voice mail systems)
  • Develop telecommunication solutions to address user needs
  • Monitors, logs and track work task performed in a separate data base system
  • Identify out-of-sync conditions between separate data base system with telephony information and actual telephone switch
  • Develops and recommends solutions to correct out-of-sync conditions between separate data base with telephony information and actual telephone switch

  • Working knowledge of AAR (Automatic Alternate Routing) and ARS (Automatic Route Selection) in voice network environment
  • Working knowledge and experience with complex Uniform Dial Plans (5-digit dial numbering plans)
  • Experience in the design and operation of Avaya Call Center Telephony
  • Experience with Avaya Call Center portfolio – ACD (Automatic Call Distribution), EAS (Expert Agent Selection), CMS (Call Management System) and BCMR (Basic Call Management Reporting)
  • Experience with Call Vector Designing, testing and problem solving
  • Experience with detailed call flowcharts and end-to-end Visio designs
  • Experience planning and providing support for Avaya Aura user features/application
  • Experience with Avaya Switch Systems, Cisco, Secure Telephone, and Video Communications
  • Ability to interface with end users.
  • Willingness to travel and work out of hours and weekends providing on-call support as needed.
  • Telecommunications Knowledge, Telecommunications Technologies, Provisioning, Technical Understanding, Functional and Technical Skills, Independence, Attention to Detail, Verbal Communication, and Documentation Skills.

US Citizenship and Must have an Interim/Active Secret clearable to TS.

Desired: Department of State experience


AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V


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