About the Job
· Qualified candidates must have a minimum of an Associate Degree or equivalent related experience
· Prior in-bound Call Center experience and/or prior customer service experience with heavy phone volume and data entry required
· At least 1 year of heavy phone volume customer service experience
· In-bound call center experience preferred
· Transportation experience to include: trip assignment and re-routing trips
· Superior customer service and phone skills, problem solving, time management, and organizational skills
· Ability to accurately type 35 corrected words per minute, and ability to work independently or with a team a must
· Ability to work independently or with a team a must
· Strong computer proficiency with Microsoft Excel, Word and Outlook
· Knowledge of Medicaid guidelines and covered services a plus
· Analytical Skills - Ability to use thinking and reasoning to solve a
· Communication, Oral - Ability to communicate effectively with others using the spoken word
· Communication, Written - Ability to communicate in writing clearly and concisely
· Customer Oriented - Ability to take care of the customers' needs while following company procedures
· Interpersonal - Ability to get along well with a variety of personalities and individuals
· Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
Environmental and Working Conditions:
· Entire work time is conducted in an office setting
Physical and Mental Requirements:
· Must be able to understand and follow complex instructions.
LogistiCare is the nation's leading managed healthcare organization specializing in the management of healthcare transportation benefits. LogistiCare’s client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations and hospitals. LogistiCare is not a provider of transportation vehicles (we do not physically own vehicles). Instead, LogistiCare manages a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payment functionality allowing LogistiCare to offer a complete outsourcing solution to our clients.
We seek a full-time Customer Service Representative (CSR) for the Transportation Department to facilitate transportation coordination for client members. This position will report directly to the Transportation Manager.
The CSR for Transportation schedules, routes and assigns trips to third-party transportation providers and handles coordination of pre-scheduled patient trips to medical facilities.
Essential Duties and Responsiblities Include:
· Assist with coordination of public transportation
· May also include administering the volunteer driver/gas reimbursement program
· Work closely with transportation providers and health care facilities to resolve problems
· Assists with providing support to office staff in pursuit of excellent customer service
LogistiCare is an Equal Opportunity Employer.