Customer Support Rep at Konica Minolta Business Solutions

Metairie, LA

About the Job

Job Title: Customer Support Rep
Area of Interest: Technical Support
Department: 230000 - Direct Service
City: Metairie
State: Louisiana
Job Description: Konica Minolta is currently seeking a Customer Support Representative.

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2016 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

This position reports directly to the Branch Manager or Market Vice-President for weekly activities with a dotted-line relationship to the Regional Sales Development Manager.

RESPONSIBILITIES:
  • Identify and schedule the necessary resources needed to properly address customer's needs.
  • Create customized curriculum to properly address and train each specific customer and their unique workflow needs.
  • Conduct customer training following customized lesson plans and training curriculum on office product solutions (digital systems/software, production print systems/software).
  • Create, present and manage all time-lines and schedules as it relates to end user training.
  • Provide summary reports about status and completion of end-user training to Branch Manager, Sales Manager or Sales Rep.
  • Provide Application Specialists, local technicians and NSSG with details on product limitations as discovered during customer trainings.
  • Maintain proficiency with Konica Minolta entire digital product line for copying, faxing scanning, network printing, driver functionality for standard office printing applications.
  • Support customer in-house sales presentation/demonstrations, open houses, product launches and sales rep training. Conduct monthly sales product training for new hires at branch locations.
  • Assist Product Marketing Regional Sales Development Managers to launch new products to the sales force; conduct hands-on product training and teach sales demonstration skills.
  • Create local sales marketing material for branch sales reps to utilize for prospecting.
  • Support branch events with development of collateral material.
Qualifications:
  • Prior training or teaching experience is preferred.
  • 2-4 years technical sales support and/or industry experience desirable.
  • Four-year college degree or equivalent experience preferred; certificate in education or instructional technologies is desirable, but not required.
  • Strong time management skills and an ability to work independently are desirable.
  • Must be comfortable interacting in small groups.
  • A friendly, personable and professional demeanor is required.

    KONICA MINOLTA OFFERS:
  • Competitive salary.
  • Outstanding benefits package (incl. medical, dental, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Tuition Reimbursement Program.
  • Employee Referral Bonus Program.
  • Ongoing professional development training.
  • State-of-the-art office products.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

    Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

    Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
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