This job description is a summary of essential job functions necessary for the satisfactory performance of this position. Reasonable accommodation may be made to enable those with disabilities to perform the essential job functions. Job functions may vary by location.
Plans and coordinates daily shipping operations. Establishes and communicates procedures to ensure accurate and efficient outbound order fulfillment and loading. Effectively utilizes leadership skills to motivate shipping team to achieve key metrics, including: production goals, performance standards, and quality requirements. Relies on distribution and warehousing expertise to promote safe and efficient work practices. Supervises leads, specialists, associates and temporary staff. The day shift supervisor works under general supervision. The 2nd shift supervisor works independently.
Essential Job Functions
- Plan and direct all phases of daily shipping operations, including: order picking, product staging, palletizing and loading. Effectively communicate with distribution center management team to review daily outbound orders. Plan schedules for picking and loading. Create picking and loading assignments for shipping team members, taking individual skill sets into account for maximum productivity.
- Monitor order picking operations by regularly driving through warehouse picking zones and/or viewing computer systems. Determine status of orders across all pick zones and review team performance. Reassign team members to pick zones as necessary based on product volume in upcoming orders. Rely on knowledge of facility and team performance to accurately time the arrival of picked orders to the dock to expedite loading.
- Oversee loading dock operations including consolidation, load building and verification. Prioritize orders and assign tasks accordingly for maximum efficiency and accuracy. Ensure pallets are built safely and to optimum size and weight. Coordinate ship confirm and trailer loading operations. May occasionally drive forklifts to load trailers. Process all paperwork and documentation to ship and bill orders in the computer system.
- Troubleshoot complex order issues that arise during shipping and loading operations. Investigate conditions and merchandise by checking computer systems and physical inventory. Resolve product discrepancies during load verification, check inventory to obtain replacement items, and process damaged merchandise according to established facility procedures. Communicate with customers and SSC counterparts as necessary to provide updates and resolution.
- Coordinate with the Ass't DC Mgr. on shipping team development. Provide input on warehouse staffing plan to meet production goals and seasonal volume projections. Interview and select warehouse employees and temporary staff. Utilize reporting to monitor and track production metrics. Recognize accomplishments and encourage team work. Administer corrective action as necessary and in coordination with management team.
- Develop and maintain open lines of communication with shipping team members. Hold daily start-up meetings. Listen to suggestions and determine appropriate actions. Establish clear performance standards for the shipping team. Communicate performance expectations, provide regular coaching and feedback as well as on-the-job training to individuals and groups. Effectively demonstrate skills and communicate technical information.
- Partner with Ass't DC Mgr. to increase associate engagement. Provide input to develop and revise goals and objectives. Recommend actions to remove productivity and performance barriers and promote a positive work environment.
- The 2nd shift supervisor may be responsible for locking up and securing the facility. Must be alert and aware at all times to ensure the property is secure, doors are locked, employees are safe and the safety of the facility is regarded at all times.
- Monitor facility and equipment to identify maintenance needs and notify Maintenance Mechanic. Regularly communicate facility Housekeeping Plan requirements to shipping team members. Rotate team member assignments to allow appropriate time for housekeeping duties. Serve as an example by maintaining a clean and orderly work area.
- Support facility compliance with all government regulations, Southern States Environmental Health and Safety (EHS) standards, work rules and policies for warehousing, material handling and shipping of facility goods and products. Regularly review safety procedures and promote safe work practices with shipping team members. Work safely as to not cause harm to yourself, co-workers, equipment, or inventory.
- May occasionally perform various shipping functions to support operations during periods of excessive volume or other critical business need. Coordinate with the Ass't DC Mgr. and Receiving Supervisor to support receiving operations during periods of critical business need.
- Perform all other job functions as assigned.
Education: Requires a High School Diploma or equivalent; specialization in logistics/distribution with a focus on safety, quality and customer service. Prefer a Bachelor's degree in business or logistics/distribution.
2:30pm - 11pm shift
Experience: Requires (3) years of work experience with a focus on safery, quality and customer services in a distribution environment with cross training in various operations including shipping and receiving. Requires a minimum of one (1) year of experience in a warehouse lead role. Southern States Cooperative experience a plus.
Directly supervises warehouse staff including SSC employees and temporary workers, by planning, assigning & scheduling work, reviewing work & ensuring quality standards, training staff, and overseeing productivity. Administers performance reviews and corrective action in coordination with the Ass't DC Mgr. Determines shipping team organization structure & job content. Oversees temporary worker staffing levels, including hiring and releasing workers per established guidelines.
- Effective knowledge of distribution center operations including shipping, receiving, and transportation
- Effective knowledge of federal, state and local laws governing warehouse receiving, storage and distribution
- Operational knowledge of all distribution production equipment
- Able to manage multiple operations simultaneously to maximize efficiency
- Able to perform data analysis to modify production operations for increased efficiency
- Able to add, subtract, multiply, divide and calculate percentages in all units of measure, using whole numbers, common fractions and decimals
- Computer literacy to utilize and operate the facility systems including JD Edwards, ERP-E1 Business System, MS Office, E-Time time keeping software
- Able to communicate instructions and technical information in a clear and concise manner when instructing individuals and/or small groups
- Effective leadership and team building skills
- Attention to detail
- Able to speak, read, write the English language in a proficient manner
- Able to complete paperwork, reports, documentation, and email communication in a legible, organized, and timely manner
- Able to work in a fast paced team environment
- Able to meet production demand and deadlines determined by production schedule
- Able to work extended hours to meet business demands
Continuously performs essential job functions indoors in an environment that is not climate controlled and experiences temperature and humidity swings. Depending upon location, essential job functions are occasionally performed outdoors and may not be protected from weather conditions.
Frequently exposed to hazards including:
- Moving mechanical parts and vehicles
- Operating a high-low picker truck and/or forklift at heights up to 20 feet
- Noise levels where hearing protection is optional per PPE Plan
- Vibrations, dust, odors, fumes and hazardous chemicals associated with warehousing and distribution of feed, fertilizer, seed, and other related products.
Depending upon location, may work an eight (8) hour shift five (5) days a week or a ten (10) hour shift four (4) days a week. Overtime may be required. Must be able to work an alternate shift, schedule or weekend as determined by business need. Ability to report to work in adverse weather conditions is required.
Physical Activities & Requirements
While performing the essential job functions of this position, required to:
- Continuously balance, stand and walk on concrete; turn and twist head/neck and waist/back.
- Frequently bend, climb, crouch, kneel, stoop, sit, reach with arms and hands; utilize eye/hand/foot coordination; use hands in repetitive motion; finger and handle keyboard, controls, tools, and other production related items. Pull, push, lift, carry 10-55 pounds.
- Occasionally drive forklifts and other industrial equipment, utilize feet in repetitive motion, stack, shovel and sweep. Pull, push, lift, carry 55-100 pounds.
Must be able to hear equipment sounds, warehouse pages, co-workers and radio. Must be able to speak to co-workers regarding production and safety. Specific vision abilities required by this position include: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Tools & Equipment
Bump cap, steel toed shoes required. Ability to utilize the following equipment and tools: high-low picker truck, stand-up forklift, sit-down forklift, reach truck, pallet jack, hand truck, RF scanner, stretch wrap machine, scale, gloves, safety knife, writing instrument, reports and logs, computer, printer, copier, scanner and fax machine.
Equal Opportunity Employer: All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, disability, veteran status, or other protected classification.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, functions and skills required for this job. Functions and requirements may change at any time with or without notice.