Please note that this is a 6 months contract position.
-Using a HelpDesk solution to ensure the free flow of information by managing and maintaining the general Customer Service email boxes timely by answering customers questions, sorting customer orders, filtering and forwarding emails, and answering general non-technical questions.
-Using FileNet to electronically save customer documents
-Maintaining department records such as customer orders
-Pulling documents for internal and external audits
-Performing data entry on on-line billing sites/tools for customer invoicing
-Collecting and sorting customer fax orders and assigning them to CSRs
-Sorting and mailing customer invoices
-Emailing customer invoices both to export and domestic customers as required
-Faxing or emailing order confirmations
-Some phone interaction with customers (internal and external)
-Monitoring customer delayed shipments (delays by freight carriers) and contacting customers
-Report process improvement ideas to Department Lead or Manager
For consideration, please reference job number 3175