Please note that this is a 6 months contract position.
Working independently while using standard protocol to respond to more complexcustomer issues. · Successfully resolve more difficult technical issues (related to hardware and software) from incomingcustomer contacts and proactive notification systems. · Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through missioncritical). · Proactively assist customers to avoid or reduce problem occurrence.· Participates in projects and provides resolution and feedback based on analysis. · May act as a mentor and may provide some ad support to other non-exempt employees. Education and Experience Required High school education or equivalent; some college level education Preferred. Typically requires a minimum of 6PLUS years general experience, or equivalent combination of experience and college level education.
For consideration, please reference job number 3194