Business Analysis is responsible for deeply understanding the business in multiple functional areas and across Business Units, as well as understanding the application landscape and capabilities. They maintain relationships with the business and leverage requirements engineering practices and methods to enable improved business processes to drive business success. They align business strategies and capability needs into business and technical requirements to ensure IT systems enable the desired value.
"Knows and executes best practices for business analysis processes and functions (from an industry and strategic standpoint), including requirements elicitation methods. Knows emerging trends.
"Defines requirements in accordance with SDP/SDLC, management and project/product scope. Ensures problem statements and objectives are clearly defined. Ensures requirements are aligned to project scope, objectives and strategies.
"Leads elicitation sessions using variety of requirements gathering methods such as interviews, documentation analysis, surveys, site visits, and business models with executives, managers, developers and subject matter experts.
"Facilitates the team through the analysis of, and makes recommendations towards, complex business decisions.
"Mediates across different IT teams utilizing knowledge of IT and roles and responsibilities within the organization.
"Focuses on process analysis and re-engineering, with an understanding of technical problems and solutions as they relate to the current and future business environment.
"Demonstrates excellent listening, communication, and facilitation skills.
"Bachelors Degree in related field or equivalent work experience
"4+ years experience in related field preferred
"Proficiency in Microsoft Office products preferred
Job Duties 3PL Client Implementations Business Analyst
"(60%) Resolves 3PL client and customer technical problems and responding to questions in accordance to service level objectives, processes and procedures. Serves as liaison between customer/client and IT to resolve business issues related to technologies.
oAnswers questions regarding system procedures, online transactions, systems status and downtime procedures.
oServes as a liaison between customer/client and IT to resolve business issues related to technologies.
oCollaborates with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
oRespond to calls and emails from clients, customers, and internal staff in a reasonable time.
oMonitor designated support queues as assigned.
oResolve incidents or service requests as assigned using the appropriate processes including incident management, problem management, change management and request fulfillment processes in line with team objectives.
oDocument work on assigned incidents and tasks.
oEffectively communicate status on assigned incidents to clients, customers, and internal staff.
oDevelop best practices and tools for service management.
"(40%) Solves 3PL client and customer information problems and requirements by analyzing requirements; designing and implementing solutions.
oDetermines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
oDesigns new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
oImproves systems by studying current practices; designing modifications.
oRecommends controls by identifying problems; writing improved procedures.
oDefines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
oMonitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
oMaintains system protocols by writing and updating procedures.
oProvides references for users by writing and maintaining user documentation; providing help desk support; training users.
oMaintains user confidence and protects operations by keeping information confidential.
oPrepares technical reports by collecting, analyzing, and summarizing information and trends.
oMaintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
oContributes to team effort by accomplishing related results as needed.
What is expected of you and others at this level
"Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
"May contribute to the development of policies and procedures
"Works on complex projects of large scope
"Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
"Completes work independently receives general guidance on new projects
"Work reviewed for purpose of meeting objectives
"May act as a mentor to less experienced colleagues