The Navy Exchange offers an exciting opportunity to join a unique employer. We operate and manage retail stores, food services, hotels, auto shops and other services on all the Navy Bases around the world. NEXCOM employs more than 14,000 civilian associates in a wide variety of jobs. You do not need a military background to work for us.
We are a $2+B organization, operating over 100 Navy Exchange retail stores and 40 Navy Lodge hotels around the US and in nine foreign countries. We are a non-appropriated fund instrumentality (NAFI) of the Department of Defense and Department of the Navy. This means, we do not receive tax payer dollars (appropriated funds) to pay employee salary or support our business.
We offer a comprehensive benefits program, including health insurance with vision benefits, dental coverage, flexible spending accounts (FSAs) for qualified health care and/or dependent care expenses, associate and dependent life insurance, short & long term disability insurance, defined benefit pension plan, immediate 401K enrollment with company match, will preparation services, and generous vacation and sick leave benefits. The value of these benefits is approximately 35 to 40% of your annual salary.
Job Summary: Serves as the application administrator for a variety of software applications running on a variety of hardware environments.
Incumbents of this position must be U.S. Citizens.
Duties and Responsibilities:
- Serves as liaison between the helpdesk, systems administrators, database administrators and functional (Merchandising) users.
- Installs and configures application software.
- Sets/manages application parameters.
- Point of contact between application vendors, database administrators and systems administrators for application functionality and configuration.
- Troubleshoots technical applications problems and coordinates resolution of problems with other support groups.
- Assists in implementation of security strategy for the application based on requirements.
- Monitors applications for performance problems and coordinate resolutions with other support groups.
- Obtains regular processing reports to check for errors, assess/analyze errors and distinguishes between databases, application and customized application problems.
- Monitors, coordinates and installs vendor provided Merchandising systems applications software patches, cyclical releases and major upgrades.
- Assist with developing strategy for the installation of major releases.
- Assist in providing supporting documentation for systems.
- Perform impact analysis on all patches prior to installation.
- Provides technical support for interfaces.
- Respond to Service Desk Requests within the parameters set forth by NEXCOM SLA's.
- Ensure/implement the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software).
- Performs other related duties as assigned
IAM1 jobs: This position is designated IT-2 (Non-critical Sensitive) in accordance with SECNAV M-5510.30 and will require a favorable Access National Agency Check and Inquiries (ANACI).
Department of the Navy (DON) Cyber Information Technology / Cybersecurity Workforce positions (Cyber IT/CSWF) This position has been designated as a Cyber IT/Cybersecurity Workforce position in specialty area 45 and as a condition of employment incumbents of this position are required to comply with the DON Cyber IT/CSWF Program requirements of SECNAV M-5239.2, which include:
1. Earn and maintain appropriate credentials from the Cyber IT/CSWF Qualification Matrix (described in SECNAV M-5239.2) associated with the specialty area and level commensurate with the scope of major assigned duties for the position to which you are assigned, and;
2. Per SECNAVINST 1543.2, Cyber IT/CSWF individuals shall participate annually in 40 hours of continuous learning (CL) activities to be documented in a current individual development plan (IDP) signed by both the employee and supervisor.
3. Required Minimum Cybersecurity Credentials, in order of precedence, to qualify for the position are:
a. Education (at least one of the following):
i. Bachelor Degree from accredited University (subject matter as listed in SECNAV M-5239.2 Appendix 4)
ii. CNSSI/NTSSI 4015 - Systems Certifiers / 4016 - Risks Analysts
b. Training (at least one of the following):
i. CYBR1005 Security Essentials
ii. NEC 1316 AN/BYG-1 (V) TI04 Combat Control Maintenance Technician
iii. NEC 1319 SSGN Tactical Tomahawk Weapon System (TTWCS) Maintenance Technician
iv. NEC 1346 AN/BYG-1 (V)9 TI-10 Combat Control Maintenance Technician
v. NEC 1347 AN/BYG-1 (V) TI-12/14 Maintainer
vi. NEC 2710 Global and Command Control System-Maritime 4.X (GCCS-M 4.X) System Administrator
vii. NEC 2765 Global Command and Control System-Maritime (4.1) Increment 2 System Administrator
viii. NEC 2766 Global Command and Control System-Maritime 4.0.3 (GCCS-M 4.0.3) System Administrator
ix. NEC 2791 Information Systems Technician (IAT II)
x. NEC 3371 CVN Propulsion Plant Local Area Network (PPLAN) Administrator
xi. NEC 9225 AN/SSQ-137 Ship's Signal Exploitation Equipment (SSEE) Maintenance Technician
xii. NEC 9229 Submarine Carry-on Equipment Technician
xiii. NEC 9298 Ship's Signal Exploitation Equipment Increment Foxtrot (SSEE INC F) Maintenance Technician
xiv. NETW 4001 Security Plus
c. Certification (at least one of the following):
i. CompTIA Security+ ce
ii. GIAC Security Essentials Certification (GSEC)
iii. Systems Security Certified Practitioner (SSCP)
4. Operating System/Computing Environment Certificate Operating System/Computing Environment (OS/CE) certificate of training, as dictated by the Command Cyber IT/CSWF Program Manager: Introduction to SQL; Introduction to SQL: Multiple Tables and Advanced Queries Introduction to SQL: Views, Transactions, and SQL Security Architecture (https://navycswf.skillport.com)
5. A Signed Privileged Access Statement
6. Candidates without the required certification may be placed into this job, but must obtain the required certification(s) within 6 months of appointment; failure to obtain this requirement will result in termination of employment.
Qualified candidates must be U.S. Citizens.
GENERAL EXPERIENCE: 3 years experience in administrative, technical or investigative work which demonstrated the ability and aptitudes required to perform technical, managerial or analytical work involving management information systems.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE: One year related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor's degree for 3 years of general experience.
SPECIALIZED EXPERIENCE: 3 years of progressive experience in the following: Experience in business and systems design and implementation. Standard development processes, operating systems, database languages, and programming languages and tools. Hands on experience with application administration functionality and software release management toolset.
Information Assurance Workforce Certifications (IAM1 jobs): SECNAV M-5239.2, DoN, Information Assurance (IA) Workforce Manual requires incumbents of this position to possess, and maintain current, one of the following Certifications: GIAC Information Security Fundamentals (GISF), GIAC Security Leadership Certification (GSLC), Security+, or one of the following higher level certifications: Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP).
NEXCOM preferred certification is Security+
Candidates without the required certification may be placed into this job, but must obtain the required certification within 6 months of appointment; failure to obtain this requirement will result in termination of employment.
This position is designated IT-2 (Non-critical Sensitive) in accordance with SECNAV M-5510.30 and will require a favorable Access National Agency Check and Inquiries (ANACI).