Job Title: Systems and Applications Scientist.
Location: San Diego,CA.
The Systems and Applications Scientist will be responsible for installation, training, maintenance and troubleshooting. This role will also entail ongoing technical and applications assistance in response to customer and global affiliate/distributor inquiries. This position will require domestic and international travel with overnight stays, up to 30% of the time. May be required to travel to customer sites with as little as 24 hours notice and must be willing to stay at customer sites for several days at a time.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Performs service and application training, customer training and product demonstrations to external and internal clients as needed.
Provides telephone, email, and on-site technical support.
Must have strong troubleshooting skills for mechanical, applications, LIS/Interfacing and assay related issues. Must be proactive in resolving instrument issues before they become chronic by escalating them to proper sources, determining a root cause and course of action.
Must have excellent customer interface skills and ability to provide best-in-class support and service to the customer base.
Must be able to maintain records and reports as required, coordinate activities with peers, manager and customers to minimize equipment downtime and interruptions. Orders and installs parts, responds to emergency service calls as required. Effective time management skills are required.
Writes/updates any instrument validation protocols in compliance with Quality Systems requirements. Coordinates validation protocols and processes (SW and HW) with the appropriate internal departments (e.g., Quality, Manufacturing, etc.) to ensure optimization of time, resources and results.
Ensure proper communication and documentation for product complaints per SOP and FDA regulations.
Monitors and prepares periodic instrument performance reports.
Act as primary contact for the manufacturer on quality and performance issues, parts list maintenance and warranty parts returns.
Remain current on equipment/tools through appropriate training, manuals, factory technical bulletins and other relevant materials and resources.
Must have strong technical writing skills and be able to edit technical notes in addition to writing or updating training manuals for Field Service Engineers as well as for customers.
Must have the ability to read and understand technical drawings, specifications as well as comprehension of the maintenance and servicing of large laboratory equipment.
Responsible burning in and refielding the systems
EDUCATION and/or EXPERIENCE
Bachelor's degree B.A. or B.S. in the biological or related sciences with 4-8 years of in vitro diagnostic system support experience. In some instances, exceptions to the years of experience can be made based on management discretion. Relevant work experience may be substituted for a degree. Good laboratory skills. Knowledge of and ability to perform immunofluorescence and ELISA procedures are desirable. Good oral and written communication skills and computer skills are required.