ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:
Founded in 1891, Stanford University is among the top academic institutions in the country, excelling in a wide range of fields from the humanities to information technology to the health sciences and medicine. The university is located near Palo Alto, 35 miles south of San Francisco, on an 8,800-acre campus.
Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing the highest quality services to students and other members of the university community. The Department has an annual operating budget of over $270 million, oversees a 5 million sq. ft. physical plant across the campus, and provides housing for over 13,000 students and dependents, serves over 18,000 daily meals at 30 dining and retail locations and over 300,000 meals at Athletic Concessions events, and hosts 20,000 conference guests annually. Additionally, R&DE comprises 735 FTE staff in the following divisions: the Office of the Senior Associate Vice Provost, Student Housing, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team of R&DE strategic business partners: Finance & Administration, Human Resources, Information Technology and Communications.
R&DE Information Technology consists of 26 full and part-time staff. The department is organized into six teams: CIO office, Portfolio and Project Management Office, Applications Development, Support Services, Security, and Systems Administration. R&DE IT supports over 65 applications and integrations, 2,200 technology assets, and 900+ users. In addition to providing excellence in everything they do, R&DE IT is dedicated to the mission and core values of Residential & Dining Enterprises.
The Chief Technology Officer (CTO) is responsible for leading innovative approaches, technologies, and solutions for a complex technology environment while collaborating with business owners. Through leading a team of project managers, the CTO is responsible for portfolio and project management across the organization. The Project and Portfolio Management team manages the complete IT portfolio, service catalog, initiatives, projects and other ongoing IT services that span organizational boundaries. Additionally, the Project and Portfolio Management team is also responsible for the continuous alignment with business goals, evaluation of project and service risk, and for providing IT governance support. The incumbent will have a comprehensive understanding of Higher Education Information Technology culture and environments, portfolio and project management methodologies, emerging technology trends, and software and systems development lifecycles to enable successful delivery of services for R&DE.
The CTO is a senior member of the R&DE IT Leadership team, reporting to the Chief Information Officer (CIO), and uses his/her deep technical knowledge to inform and build consensus concerning innovation opportunities and implementation for the enterprise. S/he is a seasoned IT leader with knowledge of best practices in managing large enterprise IT environments in Higher Education and has the ability to lead and support change across a large, campus-wide decentralized IT organization.The CTO will facilitate the implementation of technical strategies as well as the establishment and nurturing of both internal and external partnerships and relationships, all to enhance the vision and mission of R&DE. The CTO will have a significant role in service delivery and will need to display the business acumen necessary to deal directly with clients to discuss product details, services and enhance the overall user experience. Additionally, through the project and portfolio management office, this position will ensure the appropriate strategy, governance, technology decisions, return on investment and cost/benefit analysis is conducted to support the business operators and strategic business partners. The CTO interacts with the highest levels of management and with a large number of vendors and external partners. This position has matrixed responsibilities for the resource allocation and oversight of project managed technical teams and individuals, vendor relationships, and management of significant technical assets. This position must ensure accurate, timely, and competent communications and interactions with customers, internal staff, and management is accomplished.
“Students (Customers) First” is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day. In R&DE, “Excellence is defined by aligning our strategic goals and performance with our vision.”
Execute substantial technical and managerial efforts within a large department or with university-wide focus. Exercise major programmatic impact on and/or manage very large research functions.
- Guides the technical strategic direction, development and future growth while ensuring alignment with its business goals. Use stakeholders’ feedback to inform necessary improvements and adjustments to strategic technology plan. Works in a consultative and collaborative fashion with other business owners and strategic business partners as an advisor of technologies that may improve their efficiency and effectiveness. Drives communication with customers and technical personnel across the enterprise.
- Studies current and new industry trends, technologies, and software development. Conducts research and case studies on leading edge technologies and makes determinations on the probability of implementation. Identifies opportunities for improvements, expansion, and/or reduction of services that meet the needs of the enterprise. Discover and implement technologies that yield a competitive advantage and help departments use technology profitably while maximizing the utilization of R&DE's technology investments
- While working with the CIO and Finance Manager, the CTO may also provide additional financial management and oversight; develops and manages multiple budgets and monitors them for variances. Assists in the development of future budgets, and in the analysis and evaluation of cost recovery, cost‐benefit, and other quality management/assessment approaches for enterprise IT services. Acts as a good steward of R&DE's resources and ensures control and oversight of IT's portfolio expenses
- Leads the identification and implementation of project management methods, reporting, tools, templates, guidelines, and standards in order to establish a stable framework that supports all project teams and stakeholders to improve the probability of successful project delivery. Leads the identification and development of PMO roles, team configuration, and recruitment appropriate to deliver the agreed-upon PMO mission as reflected in the charter. Engages senior leadership and business partners to define the PMO policy framework, including but not limited to the charter, policies, processes, and procedures. Manages direct and indirect reports in his/her organization, including hiring, training and mentoring, staff development, performance management, and annual performance reviews.
- Develop, track, analyze and monitor KPIs to assess technological performance and the reporting of results. Collect and analyze input from many sources (e.g. problem tickets, team members, business teams, vendors, external partners) to recognize and prioritize opportunities for improvement. Coordinates with IT leadership as appropriate regarding critical needs and gaps. Defines, manages, and optimizes the IT service offerings for the enterprise, and provides technical leadership guidance of these services. Ensures operational excellence and the adoption of best practices and service improvements. Develop quality assurance and user acceptance methods and processes
- Lead and manage technical experts responsible for the development, design, and systems integration for client engagement, from definition phase through implementation; provide technical direction for one or more technical areas. May manage managerial staff.
- Create and execute business and technical plans, and revise as appropriate to meet changing needs and requirements.
- Create procedures and guidelines to ensure compliance with university policy and federal and state regulations.
- Evaluate and assess metrics and program effectiveness; review trends and monitor proactively.
- Establish and manage financials for a program, organization, and/or facilities.
- Evaluate the effectiveness of the organizational structure and programs to ensure success, development of employees, and appropriate use of staff resources.
- Lead, hire, coach, and evaluate performance of staff.
- Other duties may also be assigned
Education & Experience:
Bachelor's degree and eight years of increasingly technical work experience in Higher Education, project management leadership, or a combination of education and relevant experience.
Knowledge, Skills and Abilities:
- Demonstrated knowledge, understanding and experience working in Higher Education, preferably with residential and student services, student affairs, or other similar auxiliary business functions.
- Ability to resolve issues quickly and make decisions that meet university objectives, in a collaborative culture.
- Demonstrated ability to lead, motivate, and develop staff.
- Exceptional customer relationship skills, consensus building skills, and ability to establish effective working relationships in a diverse environment.
Certifications and Licenses:
- Project Management Professional (PMP) certification and/or training.
- Agile Project Management certification and/or training.
- ITIL Foundations v3 certification and/or training.
- Constantly perform desk-based computer tasks.
- Frequently sit, grasp lightly/fine manipulation.
- Frequently stand/walk, use a telephone.
- Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds.
- Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
- May work extended hours, evenings and weekends.
- Interpersonal Skills: demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,http://adminguide.stanford.edu.