This position will be responsible for working closely with the Major Partnership Manager on account management of specific major customer(s) from the Reseller or Agency channels. This role will be responsible for completing the pre and post processing activities of orders sold by digital media partners. This position will also be responsible for post fulfillment activities such as auditing, product activation and reporting. Adjusted shift work schedules will be required to support the digital media partners based on time zones.
- Recommends product solutions for digital media partners ensuring optimum performance of their customers’ digital marketing plan.
- Ensures compliance in regards to policies and procedures related to purchases/orders submitted by digital media partners.
- Performs data entry when orders are completed or changes are submitted to support order tracking reporting.
- Monitors and manages workflow with other internal work groups to ensure timely completion and activation of each product.
- Responsible for resolving all account issues and concerns originating from either digital media partners or requests from other internal work groups, including but not limited to product activation and performance. Must work within proper guidelines, escalating any issues that fall outside the normal policies to the Major Partnership Manager.
- Performs audits on all orders, websites, searches and portals developed for digital media partners to ensure accuracy and quality, as well as provides feedback to various internal work groups contributing to overall product and process continuous improvement.
- Makes recommendations and assists in implementing changes in methods, procedures and technology as needed to maintain product performance and customer service standards.
- Performs other related duties as assigned.
A four year business degree or equivalent with a minimum of one year experience in a customer service or sales operational support environment is preferred. Experience with web applications or in a web environment is mandatory.