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The Clinical Imaging Administrator is responsible for management of the clinical imaging systems, modality connectivity and day-to-day support of the end-users of the various radiology and cardiology Imaging systems. This role will also support the Vendor Neutral Archive (VNA) and Image exchange systems. The Clinical Imaging Administrator will be primarily assigned to one of Penn Medicine facilities supporting the end users of various clinical imagining systems.
• Daily Information Systems and Modality System Monitoring: Daily monitoring of scheduled jobs, using monitoring tools; notifying vendors of any problems and working collaboratively to solve those problems; providing downtime solutions and support for image transmission when necessary.
• User Management: Adding/Changing/Deleting Users, including putting new users into appropriate user groups, granting appropriate permissions, changing user profiles, deleting users; maintaining appropriate documentation for all user management functions.
• Study Monitoring and Patient Information Management: Monitoring unmatched studies; correcting studies, when images are in the wrong study, when study belongs in the wrong patient; when patient merge, study re-allocation, or image re-allocation is required; correcting study using Patient Management Tool, when patient information is wrong; for creating new patients, changing patient information.
• Training: Providing user training; training specific new users and providing refresher training for all users as needed; participating in System Administrator training provided by Vendors; remaining current in new versions and techniques.
• System Configuration Changes and Modifications: Install and setup workstation hardware supplied by the organization, including physicians’ PCs; notifying, planning, and coordinating installation with Vendor personnel to add modality connections, including interfaces to new modalities; notifying and coordinating with Vendor personnel when moves/changes to modalities’ DICOM storage locations are required; planning and coordinating software upgrades with Vendor personnel; Installing and maintaining other information software (e.g., PS360, Terarecon, etc.) to workstations; tracking and notifying Vendor personnel when modality software upgrades or other related information system software upgrades are required.
• Trouble-shooting and Problem Solving: Analyzing and notifying Vendor personnel when hardware problems associated with Vendor supplied hardware require Vendor personnel involvement and resolution; analyzing and solving hardware problems related to hardware supplied by the organization; analyzing and working with Vendor personnel to resolve software problems; analyzing and working with Vendor personnel to resolve software communication problems, including modality communication problems, RIS communication problems, etc.
• Technical Documentation and Management Reporting: Developing and implementing policies and procedures, in cooperation with Information Systems, to assure that system monitoring and effective backup procedures are followed; developing and maintaining materials and records (attendance, etc.) for user training.
• Customer service: Deal directly with client either by telephone, electronically or face to face; respond promptly to client’s inquiries and resolve client’s complaints; obtain and evaluate all relevant information to handle inquiries and complaints; direct requests and unresolved issues to the designated resource; record client interactions, transactions and action taken; follow up on client interactions when required.
• On call duties as required: Responsible for taking on-call as assigned; responsible for taking Single point of contact (SPOC) on-call as assigned.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization
• Bachelor's Degree required, in Computer Science or related degree preferred.
• Current Internal Penn Medicine Information Services division employees may be considered with proof of active and continued enrollment in an approved bachelor degree program.
• Minimum 1+ year of Relevant Radiology Clinical Experience required.
Skills and Abilities:
• Demonstrated customer service skills
• Excellent interpersonal skills and ability to work with a variety of personal skill sets
• Work independently and as a team player
• Familiarity with Sectra PACS, GE CPACS, Syngo PACs or McKesson CPACs as well knowledge of networking and Radiology or Cardiology modalities, Dicom
• Ability to use Microsoft Office (Microsoft Word, Excel, Outlook, PowerPoint)
• Experience with Mach7 imaging archive
• Experience with LifeImage or other system used to upload and exchange outside images
• Experience working in a clinical imaging environment
Be a part of the exciting and ground-breaking upcoming years for the Penn Medicine Information Services department!
Because growth is essential to continuing to meet the current and future needs of patients, Penn Medicine continues to expand its capabilities.
Penn Medicine's Information Services (IS) Department focuses its efforts on the clinical and financial systems that support the day-to-day operations of four hospitals, several satellite practices, and more than 2,000 physicians.
Learn more about Information Services
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
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Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.