The primary function of the Collections Representative I is to protect the assets of the credit union while lowering delinquencies. Follows collection treatment guidelines and assists members with their financial needs. Meets or exceeds goals and expectations established by management for front end delinquent accounts.
ESSENTIAL POSITION FUNCTIONS:
Contacts members and joint-makers by telephone to collect delinquent loan payments, These accounts typically range from 5 to 59 days past due.
Maintains high level of member service in every member interaction.
Works in a high-volume call center environment and handles both inbound and outbound calls, handling an average of 250+ accounts per day.
Engages in multiple tasks such as negotiating payment arrangements, leaving messages, documenting accounts appropriately, and working with our members to bring their past due loans current.
Meets scheduling requirements of the department by working assigned staggered shifts and occasional Saturdays.
Performs other related duties as assigned or requested.
EDUCATION AND EXPERIENCE:
High School education required and one or more years of high volume auto finance or unsecured collections experience.
Must be familiar with working on an automated dialing system.
OTHER SKILLS AND ABILITIES:
Knowledge of lending and collection regulations (FDCPA, Rosental FDCPA).
Strong communications skills, written and oral, ability to use good judgment, team spirited, goal oriented, self-starter, and enthusiastic.
Proficient in Microsoft Applications (Word, Excel, Outlook).
Ability to type 35 wpm
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percent and to draw and interpret bar graphs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing functions of this job.
The noise level in the work environment is moderately quiet. It is a non-smoking environment.
The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management.
- Employee Events
- Flexible Schedules
- Gym Memberships
- Medical, Dental and Vision
- Paid Holidays
- Professional Development
- Tuition Reimbursement
- Vacation/paid time off