The Community Support Specialist is responsible for assisting clients with severe and persistent mental illness to live successfully and to their satisfaction in the community. This is accomplished by using an assertive case management outreach approach based on the Rehabilitation Model. Services include housing acquisition, intensive case management, psychiatric rehabilitation, supportive counseling, crisis intervention, resource acquisition (vocational, educational, rental and utility assistance, substance abuse, medication), service coordination and development of a natural support system. The hours of employment are Monday through Friday, 8:30am to 5:00pm, though hours may vary depending on the needs of the clients, including possible evenings and weekends. This position requires transporting client in personal automobile. This position may require participation in 24-hour on call crisis intervention activities on a rotating basis.
Education/ Experience: One of the qualifying categories listed below
Bachelor's degree in human services field, which includes social work, psychology, nursing, education, criminal justice, recreational therapy, human development, family studies, counseling, child development, gerontology, sociology, human services, behavioral science, rehabilitation, counseling or related fields;
- Any four year degree and two years of qualifying experience;
- Any four year combination of higher education and qualifying experience;
- Four years of qualifying experience.
- Assesses and monitors a client’s adjustment to community living.
- Monitors client participation and progress in organized treatment programs to assure the planned provision of services according to the client’s individual treatment plan.
- Participates in the development or revision of a specific individualized treatment plan including completion of the DLA-20 as well as timely and thorough communication to assessor regarding potential goals and objectives.
- Provides individual assistance to clients in accessing needed mental health services including accompanying clients to appointments to address medical or other health needs.
- Assesses clients’ level of risks, strengths, and weaknesses and interviews clients, reviews records, and confers with other professionals to evaluate clients’ preparedness for independent living.
- Encourages medication compliance and provides education regarding medications and monitoring of side effects.
- Provides individual assistance to clients in accessing a variety of public services, including financial and medical assistance and housing, including assistance on an emergency basis and directly helping to meet needs for food, shelter and clothing.
- Assists the client to access and utilize a variety of community agencies and resources to provide ongoing social, educational, vocational and recreational supports and activities.
- Intercedes on behalf of individual clients within the community-at-large to assist the client in achieving and maintaining their community adjustment.
- Maintains contact with clients who are hospitalized and participates in and facilitates discharge planning.
- Trains, coaches and supports in daily living skills, including housekeeping, cooking, personal grooming, accessing transportation, keeping a budget, paying bills and maintaining an independent residence.
- Assists in creating personal support systems that include work with family members, legal guardians or significant others regarding the needs and abilities of a client.
- Encourages and promotes recovery efforts, client independence/self-care and responsibility.
- Provides support to families in the area such as treatment planning, dissemination of information, linking to services and parent guidance.
- Provides holistic, person-centered care.
- Develops and supports wellness and recovery goals in collaboration with the individual served.
- Provides services to clients which are determined to be appropriate based on GAF score and level of care.
- Performs job duties with an efficient use of time based on client’s needs as well as meeting efficiency requirements based on budget parameters.
- Notifies Program Director of any changes in client’s conditions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is required to have visual acuity to operate motor vehicles. The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Salary is based upon education, degree and years of experience