Part-Time, Cross Cultural Coordinator
FLSA Status: Hourly, Non Exempt
Location: Long Island, NY
Summary of the company: UTP High Schools offers specialized programs for international students in US high schools. Through our on campus centers at our partner schools, we strive to make international education an inclusive, holistic experience that will give international students the necessary foundation for academic success in the USA and beyond.
UTP employs a multilingual team of incredibly talented individuals with a great deal of experience in international education. Based out of our offices on the school campuses, our corporate office in New York City and our regional offices in Mexico City, Ho Chi Minh City, and Beijing, each UTP team member is extremely hands-on in interfacing with our schools, students and agents.
We are a dynamic, progressive group with a common goal: to provide the best programs possible for both our school partners and our international students.
Summary of the position: UTP High Schools is seeking four, part-time professional, 2 mandarin speakers and 2 Vietnamese speakers for the Cross Cultural Coordinator. The role of the CCC requires a multilingual, compassionate student-advocate to enhance UTP's ability to service our students, their families, and their host family relationships. The position is focused on communicating across cultural and language barriers to ensure the best interests of our students are being addressed in a timely and professional manner. An ideal candidate can navigate the balance of supporting our host family network with culturally informed service, while remaining diligent in accurate correspondence with students' families overseas. Expert customer service is expected when working with students, parents and host families simultaneously. This is a high volume based role with 300+ international students on an annual basis. This role demands sensitivity to cultural expectations and extreme attention to detail, while also always looking for efficiency in utilizing technology. Qualified candidates would be expected to travel frequently between our two Long Island centers, while assisting our other centers remotely.
Duties and Responsibilities include the following. Other duties may be assigned.
Provide daily service and support to our host family network, fielding calls and logging pertinent information for our New York center managers.
Maintain regular weekly hours at each New York center for in-person assistance with culturally specific student issues, collaborating alongside the student services team.
Collaborate with center teams to execute monthly visits to applicant host family homes for inspection, approval and interview process
Assist across multiple teams when translation or clarification is required. Basic translation, or contacting relevant stakeholders abroad may be necessary. This includes transcript clarification, reenrollment campaigns, host family detail clarification, emergency services coordination, etc.
Act as lead translator and intermediary between center teams and students' families during important correspondence regarding student issues, medical support, expulsion and other time sensitive issues. Ensure UTP's message is being conveyed accurately, while understanding and advising towards the cultural context of a given situation.
Advise in the cross cultural enrichment of UTP's new student orientations, American Experience Events, and Lunar New Year Parties. Collaborate with Centralized team and Center Managers to ensure events are appealing and rewarding across multiple cultures.
Assist the Business and Sales team in following up on re-enrollment efforts, outstanding balance collection, speaking directly to families as needed.
Maintain scheduled correspondence with relevant sales team members to ensure our services align with the needs and demands of their specific markets. Report and confer with Director of Center Operations to implement any necessary changes to our service.
Assist in chaperoning American experience trips between our New York centers.
Maintain and service a calendar for interested student and agent tours at both of our New York Centers. Collaborate with Center Managers and other Cross Cultural Liaisons to ensure school tours are successful and geared towards enrollment
This role will necessitate after hours calls and support both in the local area when emergencies arise and also via telephone overseas to biological families accommodating time zone differences.
Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A bachelor's degree from an accredited college or university is required. Candidates pending graduation will also be considered on a case-by-case basis.
Fluency in both English & ONE of the following languages is required: Mandarin OR Vietnamese, Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Google Suite, MS Office, Social Media platforms such as Instagram, Facebook & WeChat. Salesforce or similar CRM experience is preferred.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.