VSHIP is a shipping company providing freight, shipping and trucking services for commercial and residential shippers.
We are looking for a full time booking agent / customer service agent to serve customers by providing product and service information and resolving product and service problems. Previous experience in logistics / freight forwarding preferred but not required.
Hours of operation: Monday through Friday, 9AM to 5:30PM
* Attracts potential customers by answering product and service questions; suggesting information about other products and services.
* Opens customer accounts by recording account information.
* Maintains customer records by updating account information.
* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Recommends potential products or services to management by collecting customer information and analyzing customer needs.
* Contributes to team effort by accomplishing related results as needed.
Customer Service, Problem Solving, Good communication Skills, Multi-tasking, a working knowledge of Microsoft Office Word, Excel, and Outlook
Please visit our website at www.vship2000.com