Customer Service Representative
Top Knobs is the market leader in decorative knobs and pulls for kitchen cabinets, and our beautiful products are consistently voted #1 as the designer’s choice. Our headquarters and warehouse are in Branchburg NJ, and our national network of sales reps sell to thousands of kitchen cabinet dealers, manufacturers and retailers across North America. An important reason customers have bought from Top Knobs these past 20 years is our outstanding customer service provided by our outstanding Customer Service Department. Due to our continued exceptionally strong growth we have an opening in Customer Service.
Customer Service staff need a high degree of accuracy, attention to detail, a high comfort level working with our customers to provide service, and an aptitude for solving problems through research and offering solutions to customers. This is not a sales position. This is business-to-business customer service.
Provide customer service by responding to their calls regarding orders, shipping status, inventory status, product details, and problems they need resolved
Enter customer orders accurately and quickly, in a fast-paced department
Generate Return Goods Authorizations and Call Tags on products to be returned to us
Enlist the assistance of sales management and executive management as necessary to resolve customer issues
Excellent work relationships in a team environment – we work together to take care of our customers
Timely communication responding back to customers, and within the department and with other departments of the company
Perform other assigned tasks and duties necessary to support the Customer Service Department and our customers
Commitment to providing excellent customer service
Minimum typing speed of 55 words per minute
Professional phone manner essential
Strong attention to detail
Excellent written and verbal communication skills
Ability to prioritize and manage multiple responsibilities
Prefer working in a team environment
Medical, dental, disability, and life insurance primarily paid by the company with partial employee contribution
401K retirement plan with company match
Paid vacation and paid holidays
Successful candidates are required to pass a drug screen and background check.