Composites One LLC is a family-owned distributor with over 60 years of composites experience. Our network of 32 local distribution centers is dedicated to serving the composites manufacturing industry. With more than 30,000 products from over 400 supplier partners reaching over 9,000 customers, Composites One is the leading distributor of composites materials in North America. Visit us at www.compositesone.com
This individual serves as the primary customer contact and delivers Stellar customer care through accurate order entry, problem resolution and organizational support. Responsible for maintaining customer accounts; coordinates communication between the customer, Sales team, Supply Chain team and other internal staff, to maintain a high level of customer satisfaction.
-Confirm customers' weekly orders
-Provide price quotes
-Promote new and existing products to customers
-Resolve customer issues
-Maintain customer accounts
-Coordinate communication between the customer, Sales Team, and other internal staff to maintain a high level of customer satisfaction
-May also perform other administrative duties such as invoicing, processing credit card orders, obtaining proof of delivery, sorting and distributing incoming mail, reviewing and preparing outgoing mail and filing invoices.
-A minimum of 3 years experience in a non-retail customer service environment.
-High School Diploma or GED required; Associates or Bachelor's degree preferred.
-Experience in a business to business account support and distribution role strongly preferred.
-Ability to effectively prioritize and manage multiple tasks.
-Ability to identify the needs and preferences of assigned customers and to coordinate with internal support functions to meet customer needs.
-Ability to successfully research and resolve customer issues in an accurate, thorough and timely matter with minimal assistance.
-Ability to travel for training and relationship-building (10%).
Health Insurance (Medical, Dental, Vision), 401K Plan with Company Match and Profit Sharing, Paid Time Off, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Educational Assistance Program.
Equal Employment Opportunity (EEO)
Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please contact the ADA Coordinator by email at ADACoordinator@compositesone.comHelp
- 3 year(s): Related Work Experience
- High School or better
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Self-Starter: Inspired to perform without outside help
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
See job description