Client Success Representative
DLRdmv is a rapidly growing software company that providesSaaS solutions to automobile dealerships. Our mission is to provide best-in-class products and services to our clientele and earn their business every day. As a Client Success Representative you will be a key component in that mission as you will be on the front lines communicating with our clients every day.
We believe in a collaborative teamwork environment, working together is paramount to our success. We believe in innovation and strive to be better in every aspect of the business every day, if you have ideas we want to hear them. We believe good customer service and strong teamwork both start with the golden rule, we treat our clients and our colleagues as we wish to be treated.
If you enjoy educating clients and assisting them with their day-to-day challenges we want to talk to you.
- Provide first call resolution, or appropriate escalation, on issues that channel in via phone, chat, e-mail, and screen share tools
- Follow up with customers, provide feedback and see problems through to resolution
- Communicate and coordinate any escalated issues with internal departments and field representatives
- make independent decisions on behalf of the company while exercising proper discretion and good judgement in your assignments
- Ensure customer interactions, details of inquiries,comments, as well as action taken to resolve are recorded properly in Salesforce
- Preserve and grow your knowledge of help desk procedures, products and services, providing feedback to assist with maintaining our knowledge-base
- Proven working experience in providing Customer Support for 3-5 years
- Excellent listening and communication skills, professionalism, team player
- Ability to tactfully handle trying situations patiently and professionally
- Must be flexible with scheduling, nights, weekends, holidays