Come be a part of a dynamic team that is helping to make the improbable possible through innovation, customer relationships and support of our novel catheter-based, pressure sensing and telemetry technology, which is utilized worldwide in medical research, diagnostics and clinical treatment.
Millar works directly with customer and business partners to help push medical discovery to the next level. From mouse to man, our company plays an important role in medical discovery at every level. Join Millar during an exciting period of growth, as we take the opportunity to expand our clinical and research markets and leave a lasting impact on the medical community.
The Customer Service Representative reports into the Business Development team and acts as a liaison to provide and process information in response to customer inquiries, concerns, and requests.
This position provides proactive and accurate external customer order entry to ensure customer relationship needs and business requirements are met or exceeded. The primary order channels include phone, email, fax and electronic orders, as well as other channels as applicable. Customers may include healthcare providers, distributors, field sales representatives, or other end users.
This role facilitates company goals in the areas of customer satisfaction, quality, accuracy, revenue growth, compliance, and asset management. The Representative possesses a broad knowledge of Millar products and services and complies with internal Millar policies and procedures, regulatory, financial, and HIPAA requirements.
Responsibilities & Duties:
Education, Experience & Knowledge:
Proficient in Microsoft Office (Word, PowerPoint, and Access) with an advanced level of expertise in Excel
Experience working with an ERP system
Familiarity with Salesforce or other CRM software systems