Director of Technology Operations
beWellnm, New Mexico Health Insurance Exchange, a non-profit public corporation, whose mission is to provide qualified individuals and employers with increased access to health insurance in New Mexico, is looking for a full-time Director of Technology Operations. This position is responsible for providing daily leadership and oversight for the qualification, eligibility, and enrollment systems and operations of the New Mexico Health Insurance Exchange (NMHIX).
The Director of Technology Operations develops, collaborates, and coordinates the operational management systems necessary to achieve internal State agency and external customer operating service goals. As part of the management team, the Director of Technical Operations will provide strategic direction for development and implementation of key applications and processes, while evaluating industry best practices with an eye toward both future needs and budget realities. Qualified candidates should have a Master’s Degree in a relevant field or concentration, and ten years of experience in operations, with five years at a management level. Preferred qualifications include previous experience with a State-based health insurance exchange utilizing the Federal platform and State-based Small Business Health Options Program (SHOP). The ability to communicate, both verbally and in writing, while dealing with a variety of abstract and concrete variables is critical. Candidates must be able to apply principles of logic or scientific thinking to a wide range of intellectual and practice problems with the ability to define problems, collect data, establish facts, and draw valid conclusions; exhibit a strong commitment to customer service; have a solid knowledge and understanding of related audit, legal compliance, and budget development; and be motivated, self-starters. REDW LLC is coordinating the search for qualified candidates.