Title: Director of Telecommunications
Date Posted: 05/31/2018
Job Type: Direct Hire
Job Location: Lake Mary Florida
Are you an experienced Director of Telecommunications looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered “yes" to any of these questions – this is the position for you!
Responsibilities for the Director of Telecommunications include developing and deploying tools, techniques and training for using and maintaining the Avaya Phone platform. Provide direction, subject matter expertise and support for Telecom Integration efforts system-wide including Telecom leadership for integration projects.
Design and deploy skill-based routing and Interactive Voice Response (IVR) systems across the organization to include establishing a common workforce management (WFM) process. Drive the organization’s common telephony reporting and call recording process and serve as direct interface with the Telecom and Technology teams for Telecom expansion, troubleshooting and problem resolution.
Develop and implement standards for call center reporting, SOP creation, and consistent data collection. Deploy scheduling and forecasting tools to manage workforce using Avaya technology.
- Associates Degree or equivalent work experience in Telecommunications/related fields.
- Minimum 5+ years’ experience in Telecommunications.
- Minimum 2+ years' experience in a leadership role overseeing a large corporate/enterprise environment (5,000+ employees)
- Project management certificate OR project leadership experience
- Excellent soft skills: Professional, polished and personable
- Ability to travel when needed.
- Must have strong knowledge of Avaya platform, IVR, routing and workforce management systems.
Hours for this Position:
M-F | 8 a.m. – 5 p.m.
Advantages of this Opportunity:
- Competitive salary for a Director of Telecommunications
- Benefits offered, Medical, Dental, and Vision
- Fun and positive work environment
Interested in being Considered?
If you are interested in applying to the Director of Telecommunicationsposition, please click Apply Now for immediate consideration.