RESPONSIBILITIES:Kforce is immediately adding a full time Enterprise Service Desk Specialist Senior to our team in support of our enterprise technology solutions client in Quantico, Virginia (VA). Our client is an end-to-end services company providing information technology and consulting services to businesses and governments.
Under broad supervision, you will conduct operations in support of the Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services.
- High School diploma or GED
- Contractor shall have minimum of three (3) years of customer service experience in an IT environment; Three (3) years of customer service experience shall include two (2) years of IT ticketing system experience, plus an understanding of Service Level goals and targets, including a certification in a process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc. and one (1) year of experience in Remote Desk Takeover tools and usage
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.