About Children’s Minnesota:
Children’s Minnesota is the seventh largest pediatric health system in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s serves kids throughout the Upper Midwest at two free-standing hospitals, 12 primary and specialty care clinics and six rehabilitation sites.
Additionally, Children’s is Minnesota's only Level I pediatric trauma center inside a hospital dedicated solely to children. In 2018 Children’s Minnesota was verified as a Level I Children’s Surgery Center by the American College of Surgeons. Children’s maintains its longstanding commitment to the community to improve children’s health by providing high-quality, family-centered pediatric services and advancing those efforts through research and education.
This work is made possible in large part by generous philanthropic and volunteer support from individuals and organizations throughout the state and region. An award-winning health system, Children’s received Magnet® recognition from The American Nurses Credentialing Center (ANCC) in 2018 and is regularly ranked by U.S. News & World Report as a top children’s hospital. Please visit childrensMN.org.
Family Services is staffed with supportive, caring professionals who assist families in many aspects of the hospital and community that fall outside of the specific care of their child. Such services include way-finding, operator services, consumer health information, parenting and community information and resources, access to computers (internet and email), assistance in filing for financial benefits and medical assistance, and Star Studio - Children's in-house TV.
This position staffs the Welcome Center, providing first point of contact services and direction to patient and families, visitors, and staff to the Hospital. The role involves providing check-in, badges and health screens for all, in addition to Operator Services. They relay information about the hospital and work in collaboration with other departments to provide optimum support services.
NOTE: This is a casual position with no set work schedule. Instead, the casual employee will pick up 8 hour shifts as they become available and as needed in either Minneapolis or St. Paul, MN.
License/Certification/Registration required? No
- High school diploma or equivalent required.
- Two year degree or college equivalent preferred.
- Two years of Customer Service experience.
- Excellent communication skills with the ability to effectively present information and respond to questions from the public.
- Ability to work under stressful conditions, managing time, prioritizing initiatives, and effectively multi-task.
- Familiarity with, and experience with use of, de-escalation techniques.
- Ability to work both independently and as a team member in fast-paced environment.
- High level proficiency with computing and administrative functions, including 45+ typed WPM, GroupWise email or equivalent, Instant Messenger, confirming appointments, navigating multiple databases concurrently.
- Prefer experience with electronic medical record systems (EMR).
- Call Center experience preferred.
- Ability to detect irregularities, such as security risks, facility and safety hazards and emergency situations.
- Ability to comprehend numerous organization policies, procedures, concepts and to be able to make decisions using discretion and interpretive judgment.
- Sensitivity to cultural diversity, different languages, needs and coping styles.
- Bilingual preferred.
Please click here to view the Physical Demands
All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children's requires proof of immunity to vaccine preventable infectious diseases prior to employment, as recommended by the Centers for Disease Control (CDC).
Children’s is committed to creating a culture where every employee can be their best self, make a difference for kids and families, and learn and grow to reach their full potential. We are proud to celebrate our rich diversity and believe what makes us different, makes us stronger. Our diversity and inclusion program and participation in the CEO Action for Diversity & Inclusion provide every employee with opportunities to use their skills and talents to their full potential. We’re also proud to support and lead community efforts and public policy that impact health and health care for children.
Children’s Minnesota is committed to providing Equal Employment Opportunities to all applicants. EO M/F/Disability/Vet Employer.