Under the direction of the General Manager, is responsible for the development and facilitation of classes, events and/or workshops.
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment.
- Teaches participants in classes, activities, events and/or workshops where the instructor has direct knowledge and expertise. Assesses an individual’s and overall group’s proficiency level and tailors activity accordingly. Effectively communicate instructions, maintain a positive attitude, and generate enthusiasm at all times.
- Demonstrates a general knowledge of facility programs, products, and services.
- Assists supervisor with the development, promotion and organization of assigned classes.
- Participates in the marketing of classes (e.g. responds to participant inquiries about other classes, programs, and services; refers to appropriate contact for follow-up).
- Provides feedback about the program’s success and offers suggestions for improvement.
- Receives work direction from senior staff members.
- Responds to customer concerns and refers to management accordingly.
- Keeps abreast of industry trends and BCHD programs.
- Ensures proper classroom set-up and breakdown with allowed timeframe.
- Adheres to District and departmental policies and procedures.
- Assists with the ongoing collection of customer evaluation and feedback.
- Ensures all participants in the class have registered with the front desk staff.
- Takes attendance of participants for each class that they teach.
- Promotes safety throughout the facility by keeping all areas neat and tidy, cleaning up spills or other hazards, notifying a supervisor of a safety concern that requires immediate attention, etc.
- Serves as a positive role model by consistently maintaining a positive and helpful attitude with parents, children, management and co-workers.
- Exhibits clear understanding of the history, mission, and vision and serves as an ambassador of Beach Cities Health District.
- Exemplifies BCHD’s core values of compassion, integrity, accountability, and excellence in every interaction with members and the public.
- Participates in open houses, community events, and special events.
- Special projects as assigned.
This position requires the following competencies (e.g., knowledge, skills and abilities) in order to perform all functions of the job.
Adaptability/Flexibility. Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems. Recovers quickly from setbacks and finds alternative ways to reach goals or targets. Copes well and helps others deal with the ongoing demands of change; sees and shows others the benefits of change.
Attention to Detail. Performs tasks with care; is thorough. Makes few if any errors. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Remains aware and takes care of details that are easy to overlook or dismiss as insignificant.
Customer Focus. Exhibits a polished and professional demeanor at all times. Describes customers’ business and expectations. Shows interest in, anticipates, and responds timely to customer needs. Goes beyond basic service expectations. Seeks ways to improve service delivery. Recognizes adverse customer reactions and develops better alternatives.
Dependability. Shows up to work on time, and follows instructions, policies, and procedures. Meets productivity standards, deadlines, and work schedules. Stays focused on tasks in spite of distractions and interruptions. Balances quality of work with meeting deadlines. Does not make excuses for errors or problems; acknowledges and corrects mistakes.
Functional Knowledge & Skills. Possesses appropriate expertise and skills to perform job at a professional level. Maintains currency on level of professional/technical knowledge. Takes opportunities to increase knowledge of relevant job skills. Completes assignments accurately and in a timely and efficient manner. Shares knowledge with co-workers.
Valuing Diversity. Sees the value of cultural, ethnic, gender, and other individual differences in people. Creates an environment of learning about, valuing, encouraging, and supporting differences. Supports fair treatment and equal opportunity for all. Listens to and objectively considers the ideas/input of others. Strives to eliminate barriers to diversity; ensures that new barriers to diversity are not built.
Any combination equivalent to experience, education, and training that would provide the required knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
High School Diploma or equivalent. Some college education is highly desirable.
Minimum of one-year prior experience working with targeted age group, or satisfactory completion of observation hours at BCHD. Prior class-instructor teaching experience in specialized area of expertise (e.g. Pilates, yoga, youth classes).
Must be 18 years of age. First Aid and Cardiopulmonary Resuscitation (CPR) methods; appropriate safety precautions and procedures; simple record keeping procedures. Must be able to successfully pass background check, tuberculosis test and drug screen. May require additional industry-recognized certifications, where applicable, in order to comply with certifying organization standards (e.g. Pilates). Position may require some evening and weekend work.
Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
PHYSICAL AND SENSORY ELEMENTS:
This position requires hearing, talking, and seeing. Specific vision abilities required by this job include close vision and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms. The employee uses finger dexterity in order to operate computer hardware for extended periods of time. While performing the duties of this job, the employee is required to continuously engage in a series of physical activities needed to effectively teach classes and provide instruction. This includes, but is not limited to a combination of jumping, flexing, sitting, bending, stooping, stretching, grasping, reaching, lifting, tilting back, walking, and standing (100% of the time during training sessions or classes). Must be able to perform visual assessment of participants and their surrounding area 100% of time.
The employee typically works indoors with controlled temperature conditions; the noise level is frequently quiet or moderately quiet, at or below 85 decibels. When monitoring health and fitness programs and activities, the noise level can exceed 85 decibels during group activities.