Do you enjoy creating feel good moments? As a Guest Experience Lead you will be a part of an outstanding team that delivers personalized experiences for every guest. You will make sure the guests have a great experience by welcoming them to the restaurant, helping them through the ordering process on the kiosks, and visiting with them in the dining room. Common Tasks: - Welcome guests to the restaurant - Help guests use the kiosk and ensure accurate ordering - Provide food recommendations - Visit with the guests in the dining room - Answer all questions throughout their visit - Solve guests' problems as they arise - Adjust your interactions based on the guest's desired experience - Ask every guest how they enjoyed their experience and invite them back soon Requirements: Hospitality skills, communicate in a friendly and genuine way, able to read guest accurately and adapt their own interactions accordingly, maintaining self control during stressful or difficult situations, and being able to solve guests' problems and decide on a course of action Additional Info: This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald's Corporation or McDonald's USA, LLC. This means the independent franchisee, and not McDonald's Corporation or McDonald's USA, LLC, is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. McDonald's Corporation or McDonald's USA, LLC will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees' employees. If you are hired for this job posting, the independent franchisee, and not McDonald's Corporation or McDonald's USA, LLC, will be your employer. This job posting contains some general information about what it is like to work in a McDonald's restaurant, but is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job Requsition ID: 8A2B9D41-3887-4A23-B78E-A98F01430B17 McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact firstname.lastname@example.org if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.