This Head Teller position is located at our Main Office near UT Campus.
The purpose of this position is to assist in the operation of the office. Provides specific operational activities as delegated by the Retail/Branch Manager, including direct supervision of the branch staff, consumer lending responsibilities, achieving branch goals, various quality control functions as determined necessary. Assumes full responsibility for the functions of the branch during the absence of the Retail/Branch Manager.
Within established levels of authority, processes members' financial transactions, resolves problems, and answers questions regarding all of UT Federal Credit Union's products and services. Conducts the signature guarantee procedure as requested by members.
Receives, inspects, and verifies cash and negotiable instruments for deposit, accepts loan payments and performs a variety of other functions as directed and in accordance with established policies and procedures.
Cross-sells appropriate products and services to benefit the member and maintains sales goals set forth by the credit union. Cross-sells payment protection, GAP, and extended warranties on all consumer loans.
Coaches employees in sales, and remains a leader in this area by frequently meeting or exceeding goals. Works with manager to set appropriate goals for staff.
Conducts debit and credit card functions using appropriate software; answers members' inquiries accurately and efficiently.
Performs duties related to the processing of consumer loan documents and loan files, including pulling credit bureau reports, interviewing loan applicants, gathering the required information for a credit application, explaining loan options, rates, terms, and collateral requirements. Maintains constant review of pending, approved, and rejected loan files to ensure timely loan processing.
Responsible for balancing transaction input at the end of each workday.
Conducts vault functions, including balancing of vault, CDMs, Coin Machines, and ATMs as applicable. Serves as vault teller as needed, and assists with ordering money and preparing shipment.
Assists with branch audits, including (but not limited to) Vault, CDMs, Coin Machines, ATMs, Checks, Travel/Gift Cards, and Instant Issue Cards.
Assists with branch upkeep, including ordering supplies, preparing courier packages, scanning documents, shipment of daily work to storage, and shredding of appropriate documents.
Actively participates in branch and all-staff meetings in order to maintain awareness of organizational issues and promotional campaigns; stays current on policies, procedures, and compliance.
Responsible for all or part of the duties and responsibilities involved in scheduling and staffing, training, assignment of duties, and timely completion of duties in accordance with policies, and procedures established by credit union.
Associates degree preferred; and one to three years' related experience in sales and lending services; or equivalent combination of education and experience. Preferred minimum of six months in supervisory role.