Magna Exteriors, an operating group of Magna International Inc., is a full-service global supplier of automotive exterior systems. We design, engineer and manufacture bumper fascia systems; exterior trim; modular systems; class A body panels; structural components; and under hood and underbody components for automotive, commercial truck, consumer, and industrial markets. This position is for DexSys, a division of Magna Exteriors, located in Lansing, Michigan. DexSys manufactures plastic injected, molded bumpers to the automotive industry.
*Provide a timely response to end users and a high level of service to resolve technology concerns *Provide service desk and technical support to users. *Show initiative and willingness to work independently in office environment or on production floor with tasks ranging from basic user support (including regular walkthroughs) to equipment installation troubleshooting. *Demonstrate problem solving skills in a work environment that is striving for continuous improvement. *Follow Company policies and display conduct expected of DexSys employees as described in the Company handbook *Adhere to all safety and health objectives, policies, and procedures of DexSys to provide for a safe and healthful workplace. Work in a safe manner and report accidents or unsafe conditions to your supervisor
*Serve as the first point of contact to respond to end user requests via email, instant message, and phone to troubleshoot and resolve employee questions regarding software and hardware support *Install and provide routine maintenance on users' PCs, printers, hardware and software *Assist with software updates, installations, and general system maintenance for network with minimal business interruption and security *Perform other duties as assigned
Knowledge and Education
*Disk-based data backups *iOS and Android mobile devices *Windows OS 7, 10
*1-2 years of experience in providing IT troubleshooting support in a business environment *Experience in Windows and Microsoft Office 2016 *Experience with VOIP and phone systems a plus *Imaging PC, Phones, Mobile Devices.
*DexSys is a nicotine and tobacco free facility ( on-site and offsite).