We are looking for a Call Center Representative that will be the liaison between Direct Energy's current customers. The successful candidate will be able to accept ownership for effectively solving customer issues and inquiries; keeping customer satisfaction at the core of every decision and behavior.
$500 Sign On Bonus!!!!
- Manage inbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell home warranty products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team targets
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively