CL 25: $40,464 - $65,799 (Salary determined by qualifications and federal court experience as set forth in the “Qualifications and Requirements” section of this Notice.)
Possible promotion potential to CL 26 ($44,562 - 72,458) without further advertisement.
The Clerk of Court for the United States District Court for the Western District of Pennsylvania is seeking qualified applicants for the position of Information Technology Technician. The incumbent will provide help desk support for end users and provide technical support in installing and configuring computer hardware and software programs and routine troubleshooting.
- Answers help desk telephone and responds to calls for service. Performs troubleshooting to correct customer’s issue and follows up until solution is found. Responds to inquiries concerning systems operations and diagnoses system hardware, software, and operator problems.
- Performs testing of jury and courtroom audio/visual equipment. Responds to courtroom technology problems and conducts initial troubleshooting to correct routine problems.
- Provides information and assistance to users on applications such as email, office productivity suite, courtroom recording software, and custom applications that require data entry. Provides support for mobile devices and remote network access.
- Monitors the day-to-day operations of assigned information technology hardware and software, initiates corrective action to resolve problems and recommends configuration changes when necessary.
- Tests and establishes video teleconferencing connections for meetings, external customers, and court proceedings.
- Creates user documentation for self-help and job aid guides for locally supported software and services.
- Tests and installs hardware components, such as monitors, printers and scanners, as well as mobile devices, such as tablets and smartphones. Installs off-the-shelf software packages such as operating systems and office productivity suites; verifies that the system or program is operating correctly.
- Reviews and monitors system and security reports to identify and report failures to the appropriate service desk.
- Provides cabling support, relocation of computer equipment, and large-scale shutdown and equipment restores, as needed.
- Performs inventory control duties.
- Performs other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS
- High school graduate or equivalent
- Two years General Experience* and a minimum of two years Specialized Experience**
- Experience with desktop support, customer support and/or helpdesk experience
- Experience with Microsoft Operating systems in a support role
- Prior experience providing phone, remote, and in-person help/service desk support at the enterprise level
- Experience supporting large scale audio/visual systems
- Previous experience with virtualized desktop and server environments
- Previous experience with Active Directory user and computer administration with a basic knowledge of networking principles
- Critical thinking, attention to detail, analytical skills, and the ability to independently research and make recommendations
- Must be able to communicate effectively with team members regarding collaborative tasks and distill information for end user consumption. Must be comfortable soliciting and providing critical feedback
- Excellent organizational skills with the ability to multi-task, prioritize, follow through, and meet deadlines in a fast-paced environment. Ability to adjust priorities quickly as circumstances dictate.
- Advanced knowledge of Windows and Microsoft Office Suite
- Ability to perform routine support and administration of SharePoint and Drupal environments
- Ability to provide oral and written status reports to management
- Ability to travel to and provide onsite support at remote divisional courthouses and to attend at other locations training when necessary
- Availability to provide alternate divisional office, after-hours, or weekend support as needed
*General Experience means progressively responsible IT work that indicates the possession of, or the ability to acquire, the particular knowledge and skills needed to perform the duties of the position. Education above high school may be substituted for general experience. A college degree may be substituted for general experience.
**Specialized Experience means progressively responsible IT experience in the duties listed in this announcement.
- Bachelor degree or above in computer science, information technology or related field strongly preferred
- Experience with web content management platforms, i.e., Drupal, Joomla, SharePoint
- Previous experience in (IT) related customer support service role
- 10 paid federal holidays
- 13 days paid vacation for first 3 years
- 20 days paid vacation after 3 years
- 26 days paid vacation after 15 years
- Participation in retirement program
- Optional medical coverage
- Optional life insurance
- Optional supplemental dental/vision benefits
- Optional long-term care insurance program
- Optional Thrift Savings Plan (401k & Roth 401k)
- Optional pre-tax Health, Dependent & Commuter Reimbursement Programs
NOTICE TO APPLICANTS
- Applicant must be a United States citizen or eligible to work in the United States.
- The United States District Court is an Equal Opportunity Employer. All applications will be reviewed to identify the best qualified candidates.
- Electronic Fund Transfer (EFT) for payroll deposit is required.
- This is a high-sensitive position within the Federal Judiciary. The selected candidate will be hired provisionally pending the successful completion of the required background investigation and favorable employment suitability determination. Reinvestigation will be required every five years thereafter.
- Positions in the United States Courts are excepted appointments, are not under the Civil Service System, and judiciary employees are “at will.”
- Employees are required to adhere to a Code of Conduct of Judicial Employees, which is available to candidates for review at http://www.uscourts.gov/rules-policies/judiciary-policies/code-conduct/code-conduct-judicial-employees
- Training opportunities available for career advancement.
- A successful completion of any testing is required prior to interview.
- Due to the volume of applications received, the court will only communicate with those applicants who will be tested and interviewed. Applicants selected for interview must travel at their own expense and relocation expenses will not be reimbursed.
- The court reserves the right to modify the conditions of this job announcement, to withdraw the job announcement, and/or to commence interviews immediately, any of which may occur without prior written or other notice.
- In the event a position becomes vacant in a similar classification within a reasonable time from the original announcement, the Clerk of Court may select an appointee from the candidates who responded to the initial announcement without posting the vacancy.
HOW TO APPLY:
Consideration will only be given to those who apply online through the court’s online application tracking system and provide the required application documents by no later than June 18, 2018.
To apply, visit the Employment Section (Court Info) of the Western District of Pennsylvania website at: https://opportunities.ilnb.uscourts.gov/Employment/appform.cfm?ref=jebret4e&pos=18-06
Applicants will receive an email confirmation upon receipt. Incomplete applications will not be considered. Qualified applicants should submit:
- A cover letter stating the reason for your interest in the position.
- A resume, including complete employment, educational history, skills, and experience.
- A completed Application for Judicial Branch Federal Employment, AO78, which can be downloaded when accessing the online application tracking system or at http://www.uscourts.gov/forms/human-resources-forms/application-judicial-branch-federal-employment