A health services company is seeking an Infrastructure Engineer to join their team in Windsor, Ct.
Utilizing independent judgment and discretion, assists with the design, engineering and development of information technology solutions.
Diagnosing\ and correcting server hardware and operating system problems supporting both daily operations and pilots of new technology.
Assisting in troubleshooting and resolving infrastructure compatibility issues based on system architecture, project requirements, and customer expectations.
Executing engineering Change Requests for assigned products and servers in compliance with Change Management Policies.
Participating in On Call rotation acting as the incident owner for afterhour’s infrastructure escalations.
Organizing systems maintenance planning and implementation activities.
Ensuringinfrastructure operational readiness.
Developing and implementing service improvement plans based on business-partner and IT-partner input.
Ensuring services are consistently delivered and managed to meet service levels outlined in documented operating level agreements (OLAs).
Participating in Business portfolio projects and IT projects as required.
A Bachelor degree in Computer Science or a related field.
5+ years supporting, administering, and/or engineering Windows 2003, 2008, 2012 and 2016 environments.
2+ years of experience supporting, administering and/or engineering of VMware Virtual environments
Strong knowledge of hardware platforms, IBM, HP, Cisco UCS a plus.
Familiar with best practices in server operations, including backup and recovery processes, disaster recovery planning and execution, server virtualization, and more.
Excellent analytical, development, project planning and problem solving skills for a complex infrastructure topology, being active team participant to identify issues, root causes and solutions.
Proven customer service and customer support skills with the ability to communicate difficult technical concepts clearly to a variety of individuals of varying technical expertise and understanding.
Demonstrated knowledge of technologies span mainframe, midrange, desktop, server, network data, voice, messaging, web, database, and output/receiving