Essential Duties & Responsibilities
This position will be front-line technical support and helpdesk for end users, resolving issues with desktop computers, laptops, tablets, mobile devices, phones, printers, etc. They will complete support tasks for hardware devices and software packages, help with installation setups, and revise existing documentation guidelines. Other main functions include providing training for teams in other departments, answering technology questions as needed, completing administrative tasks when required, and filling out documentation when requesting new inventory. They will deploy new software and upgrade installations. They will also complete backups and perform data recovery, assist in workstation life cycle rotations, monitor servers, work with other administrators to minimize downtime, and prevent data corruption. They also provide remote support and escalate issues to supervisors as needed.
Will be required to perform other duties as requested, directed or assigned.
Regular Attendance and Punctuality is an essential requirement of the job.
Education & Experience
A bachelor's degree in computer science, information technology, or a related field is necessary for this position. Previous experience in a systems administrator capacity - as well as additional industry and software certifications are a plus - may be required or preferred. Two (2) to four (4) years relevant experience in help desk/systems support of networks and network connected devices; or any equivalent combination of related training and experience.
Job Knowledge, Skills & Abilities
-Strong Knowledge of Microsoft Windows desktop operating systems (Windows 10, Windows 7)
-Strong Knowledge of Active Directory Administration
-Strong Knowledge of Microsoft Exchange Administration
-Knowledge and Experience working with Windows Server (2003, 2008, 2012, 2016)
-Knowledge and Experience working with network devices (switches, routers, wireless access points, broadband cards)
-Knowledge and Experience working with computer hardware (desktops, laptops, tablets, mobile devices, etc.)
-Knowledge of data communication protocols, access methods and architectures including VOIP.
-Knowledge of LAN, WAN and Data Communication operations analysis and design.
-Knowledge of network data communications and computer system diagnostic aids and tools and the ability to isolate and resolve hardware and software problems.
-Knowledge of problem analysis, troubleshooting and repair skills.
-Ability to express oneself clearly and concisely orally and in writing.
-Ability to establish and maintain effective working relationships at all levels.