Federal Reserve Tenth District Law Enforcement Department is seeking entry level and experienced emergency communication operators/dispatchers and security command center operators for a 24/7 critical infrastructure law enforcement unit. In a 24/7 operation, simultaneously operates a law enforcement multi-channel radio console, multi-line telephone, advanced life-safety systems (fire, security, access control) and other computer and data base systems efficiently with a focus on strong customer service. Responsible for receiving and disseminating routine and critical (emergency) information from various sources and maintaining radio contact with Federal Reserve Law Enforcement Officers (FRLEOs) and security screeners to monitor response, progress and any needed support. Requires performing duties in emergency or crisis circumstances without being relieved for extended periods of times. Position also requires rotating shifts, working on weekends and holidays, and occasional unplanned/unscheduled overtime. Must successfully complete entry level and continuing (in-service) law enforcement department specific training and Federal Reserve Bank required training within required time frames.
Travel during initial training to Omaha, Denver and Oklahoma City will be required to familiarize with law enforcement operations at those locations. Applications accepted through September 19, 2019 with interviews planned for September 26, 2019. The anticipated start date is October 22, 2019. Starting salary for this position is dependent on qualifications.
- Answers, evaluates and prioritizes incoming telephone calls and radio transmissions, effectively communicating with others to obtain information needed to prioritize dispatching law enforcement staff and/or communicating information with other Bank resources (facilities management, business continuity, etc.).
- Dispatches law enforcement staff to routine calls for service, emergencies, critical incidents and life-safety events.
- Provides critical information (evacuation, medical instructions, etc.) to persons calling the Law Enforcement Communications/Command Center.
- Enters data into the Department Computer Aided Dispatch (CAD) / Incident Management software program; tracks and maintains locations of law enforcement staff during an assigned shift.
- Monitors and prioritizes critical life-safety alarm systems, radios and telephones, including fire, medical, intrusion detection, access control and suspicious activity from multiple Tenth District Federal Reserve facilities in a multi-state region; also monitors severe weather alert systems, the Homeland Security and Federal Reserve System threat alert system.
- Maintains close contact with law enforcement staff and communicates with management via radio, telephone or computer. May be responsible for communicating with law enforcement staff at multiple Tenth District Federal Reserve locations during a shift.
- Communicates with other criminal justice agencies, local fire/EMS departments, and private security entities in multiple metro areas within the Tenth District via telephone or radio.
- Retrieves information from automated and hardcopy files/sources in response to queries from law enforcement and Bank staff, and other Federal Reserve Law Enforcement units in the country.
- I nputs, updates, requests, transmits and queries information from a variety of law enforcement data bases for information, wants/warrants, intelligence, driver's license and vehicle information, etc. Routinely operates the National Criminal Information Center (NCIC) system and integrated State criminal justice systems.
- Reads/interprets maps, building layouts, basic fire system designs, etc. in order to provide direction or information to FRLEOs and external first responders, when applicable.
- Prepares and distributes (radio, computer or hardcopy) urgent and routine law enforcement bulletins (BOLO) and information.
- Creates and maintains dispatch and law enforcement activity logs in approved automated systems, including Computer Aided Dispatch (CAD) and Incident Management system.
- Communicates in a clear, concise and calm manner on the radio, telephone and in person during both routine and emergency situations; gives public address announcements in situations requiring building evacuations.
- Assists in maintaining document storage and retrieval systems.
- Performs other duties as assigned.