PRIMARY FUNCTION: As a member of the Mobile Assessment Team the Lead Mobile Crisis Specialist (LMCS) is responsible for responding to mental health crises upon dispatch from the Delaware County Office of Behavioral Health Dispatch Specialist. This individual will also provide clinical and operational supervision to Mobile Crisis Specialists and Certified Peer Specialists (CPS) as directed by the Director of Crisis Services.
DUTIES AND RESPONSIBILITIES:
* Provide clinical and operational direction to Crisis Response Services and CPS Warmline teams
* Provide on-call duties on a rotating basis, which include but are not limited to carrying an Elwyn-issued cell phone when on-call and responding to calls 24/7, responding to call outs to schedule staff to ensure continuous program coverage, providing consultation during crisis intervention, and providing other general program administrative services and support
* In conjunction with the other LMCS, oversee program logistics, including but not limited to vehicle maintenance, ordering supplies, written resources (referral materials, provider brochures, paper assessment instruments, etc.), distribution of monthly County communications, etc.
* Oversee monthly mobile crisis scheduling to ensure coverage on all shifts on a rotating basis with other LMCS
* Approve time off requests for mobile crisis staff
* Lead staff and planning meetings; continuously evaluate the status of services and do appropriate planning and coordination of activities to ensure immediate attention to their changing demands of the program
* Supervise, direct, and evaluate team members to ensure service excellence and courteous, helpful and respectful services to persons served as well as ensuring adherence to department, agency, funding source and all state regulations rules, regulations and policies
* Participate in staff recruitment efforts
* Implement staff orientation and training and manage intern training
* Provide oversight to ensure medical records management processes are in compliance with agency policies, Medicaid and other third party payment requirements; ensure staff are trained on medical record requirements; ensure regular review of assessments, crisis plans, and notes written by the staff, and ensure individual staff mastery of medical records review and documentation processes mastery
* Initiate billing protocols for all assigned records by reviewing and approving as appropriate
* Review Warmline recorded calls to identity calls to be forwarded to the LMCS responsible for Warmline supervision to provide feedback to staff to promote quality interactions
* Work with Director to track and report on significant quality assurance (QA) indicators
* In collaboration with Director, oversee program improvement initiatives around evolving clinical utilization activities, including outpatient follow-up, use of crisis specialist services, use of crisis management plans, use of crisis residential program, etc., and develop and implement protocols, trainings, and incentives to improve utilization
* Provide information technology (IT) support to mobile team; collaborate with the IT department regarding technical issues
* Assist Director with community outreach, training and marketing activities
* Ensure compliance with all required service contracts and adherence to all regulations, certification and other approvals
* Lead and actively participate in teams, committee, or special projects as directed by the Director of Crisis Services
* Complete assessments for adults, adolescents, or children throughout Delaware County wherever crisis is occurring
* Develop and secure appropriate services for individuals in crisis, including referrals to voluntary inpatient settings and applications for involuntary emergency examination and treatment under §302 of the Pennsylvania Mental Health Procedures Act 143 of 1976
* Work with individuals and their community supports to assess and de-escalate a crisis, which includes determining the level of care necessary to meet the individual's needs, and developing alternatives to involuntary hospitalization through assessment, crisis planning, counseling, and coordination of community care linkages and discharge process.
* Document all crisis service intervention activities in the electronic medical record
* Advocate for individuals served by outside agencies to ensure receipt of services as needed
* Interface with families of persons served and other interested parties to support provision of service
* Maintain communication with physician, psychiatrist, pharmacist, and other appropriate ancillary service providers such as speech therapy, physical therapy, and occupational therapy as relevant to providing emergent services
* Participate as a member of the interdisciplinary team; maintain complete and accurate clinical record
* Remain on duty until relieved
* Provide counseling, guidance, support, resources and encouragement to persons served to take responsibility for and actively participate in their own recovery
* Increase awareness of and support participation in self-help programs and advocacy organizations that promote recovery by informing the individuals served of those resources as appropriate.
* Perform cardiopulmonary resuscitation (CPR) using agency-trained protocols
* Perform other duties as assigned
IMMEDIATE SUPERVISOR: Director of Crisis Services
DIRECT REPORTS: Mobile Crisis Specialists, Certified Peer Specialists.
CONTACTS: Individuals served and their families and caregivers, staff, general public, funding source representatives, program evaluation personnel, related professional agencies/social service agencies, community mental health centers and hospitals, advocacy groups, county and state government representatives, employers and other stakeholders.
* Must be credentialed as a Mental Health Professional which requires:
* A master's degree in social work, psychology, rehabilitation, activity therapies, counseling, education or related fields and 3 years mental health direct care experience OR
* A bachelor's degree in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, counseling, education or a related field, or be a registered nurse, and 5 years mental health direct care experience OR
* A bachelor's degree in nursing and 3 years mental health direct care experience OR
* A registered nurse certified in psychology or psychiatry.
* License in their field of study preferred
* Certified Addiction Counselor (CAC) or CAC-eligible status including at least two years drug and alcohol counseling experience preferred
* Supervisory experience preferred
* Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint Experience working with electronic medical records and interfacing with information technology around program support needs
* Flexibility to alter working hours as needed
* Demonstrated ability to work effectively as part of a team
* Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
* Maintain current certification/re-certification of Cardiopulmonary Resuscitation (CPR) and First Aid and must be able to perform CPR using agency-trained protocols
* Must have current, valid driver's license in state of residence, three (3) years driving experience, and acceptable driving record
PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.
Elwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract.
Elwyn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and identity, gender identity, national origin, citizenship status, genetic information, disability status, military or veteran status, marital or family status, political activities or affiliations, or any other characteristic protected by local, state, and federal law. #mon
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