We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
Responsibilities and Qualifications
Greets and appropriately directs patients via phone calls or direct contact. Maintains waiting room. Performs general clerical duties as needed. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
Safety/Risk Managementa. Adheres to Medical Center wide safety regulations.b. Assesses safety needs and provides for a safe and clean environment in reception area.c. Observes changes or unusual occurrences in patient condition and reports them immediately to the appropriate personnel.d. Follows policy/procedure for completion of incident reports.e. Follows confidentiality policy/procedure.f. Complies with patient rights/regulations.
Coordination of Servicesa. Schedules and verifies appointments accurately in a timely manner.b. Triages calls according to departmental requirements.c. Takes complete and accurate messages according to departmental requirements.d. Assists in the orientation of new personnel.e. Prioritizes appropriately and utilizes good judgement in use of time.f. Utilizes appropriate resources in completing work assignments.g. Participates in QI activities that ensure and enhance departmental operations and quality of patient care.
Complex Aspectsa. Obtains and verifies referrals and pre-certifications as per department and insurance company policy.b. Orders office supplies as needed and/or directed.c. Calls in prescriptions to pharmacy as directed.
Primary Aspectsa. Performs general clerical duties: processes mail, filing, makes copies, chart maintenance, etc.b. Takes or updates all required patient information, i.e.; demographics, insurance information, referrals, medical history, etc. c. Discharges patient according to departmental procedures i.e.; collects co-pay, schedules next appointment, makes financial arrangement, etc.
Communication Managementa. Promptly answers and screens telephone calls in a professional customer friendly manner.b. Greets patients promptly, courteously and in a professional customer friendly manner.c. Accepts delegation of tasks.d. Communicates with other staff members to optimize departmental efficiencies and care of the patient.
Technologya. Performs department specific computer functions.b. Demonstrates appropriate knowledge and use of equipment including computer, typewriter, copier, calculator, fax, etc.
Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:
- High school diploma or equivalent required.
- Minimum of 1 year medical receptionist experience.
- Types 35-40 wpm.
We’ll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.