-Client is seeking a Unified Communication Analyst
-Employee installs and maintains local and wide area networks throughout the agency; analyzes and maximizes network utilization and performance; coordinates information between end-users and IS staff to maintain a fully functioning network; documents network design and keeps records of network changes.
-The employee will help the agency achieve CFSR standards and help ensure service delivery that focuses on Safety, Permanency and Wellbeing for the families served by the agency.
-Designs, installs and configures new networks and their components (hardware/software) including servers, hubs, routers, firewalls and client PCs running Windows 95/NT.
-Evaluates current systems and makes recommendations as necessary; consults with and advises management on operational system problems; maintains, debugs and maximizes end-user availability of existing networks while installing new components and software; monitors and analyzes network traffic for optimization; coordinates network information with Managed Care partners; works with confidential Human Resources and Payroll systems.
-Assists in the troubleshooting of Help Desk calls as it pertains to networking and software problems; consults with users on possible solutions.
-Participates in staff development, conferences and other department/agency meetings as needed.
-Performs other related duties as assigned, which may include handling cases from Intake, if needed and if determined by HR to be qualified to do so.
-Position is subject to call-in during non-working hours as necessary.
-This position requires a Cisco certified candidate.
-There are nine qualifying Cisco certifications - A CCNA, CCNE, or CCMP is highly desired.
-Please attach a copy of your candidate's certification along with the resume (or provide certification number).
-Candidates submitted without an accompanying certification will not be forwarded to the manager.
-Additionally - candidate will be required to provide proof of any degree or certification listed on resume.
-A valid driver's license will be required for this position.
-A BCI background check with fingerprints will also be required upon offer.
-The employee is committed to practicing cultural competence by: working respectfully and effectively with people of all cultures, classes, races, genders, ethnic backgrounds, religions, sexual orientations, mental and physical abilities, ages and appearances in a manner that recognizes, affirms and values the worth of individuals, families and communities and protects and preserves the dignity of each.
-The employee will adhere to the agency's Guiding Principles by serving as a child welfare professional, valuing every child, honoring families and valuing partnerships.
-Completion of undergraduate core coursework in computer science or electronic engineering; 3 years of training or 3 years of experience in telecommunications operations involving use of multiple telecommunications computer equipment (e.g., IBM pc compatibles, IBM series I, modems, multiplexers, digital access cross connect switch routes & other state-of-art networking equipment) or 3 years of training or 3 years of experience in telecommunication circuit design & project implementation (e.g., network engineer with common carrier). Or completion of associate core coursework in computer science or electronic engineering; 4 years of training or 4 years of experience in telecommunications operations involving use of multiple telecommunications computer equipment (e.g., IBM pc compatibles, modems, multiplexers, digital access cross connect switch routers & other state-of-art networking equipment). or 4 yrs. trng. or 4 yrs. exp. in telecommunication circuit design & project implementation (e.g., network engineer with common carrier). -Or 12 mos. exp. as Telecommunications Network Operator 3, 52483. -Or 24 mos. exp. as Telecommunications Network Operator 2, 52482. -Or equivalent of Minimum Class Qualifications for Employment noted above.
-Two yrs. network exp. in WAN/LAN communications; PC based applications exp. with MS Word, Excel and Access; MSCNE desired or working on certification.
-Experience in any combinations of the following: Microsoft Active directory Administration, Configuring upgrading or installing Cisco switches and routers in WAN environment.
-3 years' experience working in a CISCO VOIP environment or CISCO certifications.
-Strong communication skills both.