This role is not open to candidates that need to relocate - you must be local to the SF area. Spanish speaking abilities are a MUST have - you will not be considered otherwise
Communicate with customers regarding technical issues and customer service inquiries
Diagnose and troubleshoot wireless, security, switching, and other various network-related issues
Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.
Read and analyze packet captures using Wireshark.
Work with engineering and management to diagnose and resolve critical, escalated issues.
MUST SPEAK SPANISH
5+ years experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.
Experience with networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
Experience supporting and testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.
Excellent account management, follow-through, and attention to detail.
Experience in computer networking related problem solving, critical thinking, and troubleshooting.
Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline from a top-tier university.
Networking certifications a plus: CCNA, CCNP CWNA, etc.