We are a dynamic Footwear & Apparel company based in Philadelphia, PA seeking an OFFICE ASSISTANT to join our growing team. This new position is geared towards a candidate who primarily will be reporting to and assisting Customer Service Manager. Candidate will provide support for Credit Department and Sales department. Working with the management team, responsibilities based on day-to-day priorities, include:
Order Management – Enter, Update, Track
Returns Management – Enter, Provide labels, Track, close
Customer Master Database Management – Enter, update
Address customer complaints and requests
Communication with other departments as necessary
Follow guidelines and company policies
Answer and route incoming calls
Collections – call and email delinquent customers, document daily collection activity.
Research account disputes related to returns, discounts, and credits.
Keep accurate log of checks.
Assist agents with customer requests
Perform day-to-day administrative tasks
SKILLS & REQUIREMENTS:
Minimum 2 years of customer service experience
Knowledge of Microsoft Office, SAP knowledge preferred
High School Diploma or equivalent education. Associates Degree or higher preferred.
Communication skills – verbal & written
Extremely organized and ability to multitask
Detail oriented & Ability to prioritize
ABOUT THE POSITION:
Location: Philadelphia, PA
Medical Benefits and 401k available after successfully completing 3 months probation period.