The Operations Manager is the primary liaison between the Operations Director and the Warehouse Associates.
- Maintain an intimate understanding of the daily goals/metrics for the shift.
- Mentor and coach warehouse associates to understand/meet departmental goals/metrics.
- Monitor shift workflow and adjust accordingly to meet the daily goals.
- Assign workload to staff and monitor performance to meet the daily goals.
- Liaise with prior and subsequent shift Supervisors to effectively communicate operational requirements.
- Mentor and coach the Team Leader(s) to improve knowledge and skill level.
- Educate coach and mentor employees on documented operational policies and procedures.
- Maintain intimate knowledge of The Winebow Employee and Safety Handbooks.
- Educate employees and enforce adherence to Operational and Safety Policies.
- Hire/Counsel/Terminate staff to meet the business goals and objectives.
- Ensure compliance of EEO Right to Know Wage & Hour and OSHA regulations regarding all warehouse personnel.
- Responsible for cycle count accuracy and bi-annual physical inventories
- Ownership and tracking of KPI’s – daily weekly and Yearly results
- Warehouse Sanitation and 5S
- Department level budget responsibility
- Maintenance of the facility
- Building and MHE
- Managing Vendors cost savings and tracking
- Back up to day shift manager when needed – AM Team / Receiving Operations
- Promptly address performance/procedural issues with associates failing to meet weekly goals/metrics.
- Promptly address and document attendance/tardy issues.
- Proficiency to prepare complete and accurate Bills of Lading.
- Research/update Error Log daily where applicable.
- Achieve and maintain inventory accuracy goals at the slot level.
- Approve and submit timecards to on a bi-weekly basis.
- Conduct a pre and post shift walk thru of the warehouse paying specific attention to safety and housekeeping requirements.
- Ensure building is properly secured (no doors propped open alarms armed as needed).
- Conduct a minimum of weekly safety and equipment log inspections.
- Monitor and respond to email promptly and accurately with particular attention to time-sensitive requirements.
- Arrive to work meetings appointments and other work-related functions/deadlines on time and as scheduled.
- Meet agreed upon departmental and personal drilldown goals/objectives.
- Must demonstrate ability to multi task and work in a fast pace environment.
- All other duties as assigned
- High School Diploma or GED.
- 3-5 years of experience in a warehousing environment
- 3-5 years of supervisory experience preferred.
- Ability to obtain forklift certification within 6 months of hire; Certified forklift operator preferred.
- Demonstrated/proven computer skills including intermediate level Microsoft Office Suite (Outlook Word Excel).Demonstrated/proven and effective communication skills to management direct reports 3rd party providers.
Sitting manual dexterity visual acuity climbing reaching bending and lifting and moving up to 50 lbs.
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- High School Diploma or GED.