|Reference # :||20-31472||Title :||Operations Support/Incident Analysts (Night Shift Jobs)|
|Location :||Plano, TX|
|Experience Level :||Start Date / End Date :||11/02/2020 / 08/31/2021|
Hope all is well at your end.
I am working on requirements for my client to hire a profile very similar to your experience. Here is the job description. Please advise if you would be interested to pursue the same.
Title: Operations Support/Incident Analysts
Locations: Plano, TX(Will work remote to start ONLY due to COVID 19 but once everything is back to normal candidates are expected to be onsite daily)
Duration: 12 months (Possibility of extension/conversion - YES)
Shift timings: 12 hour shifts: They are 24X7 TOC. Night Shifts (6 PM to 6 AM EST). This person would work the Front Half, Back Half; Schedule is Wednesday, Thursday, Friday, Saturday, followed by Thursday, Friday, Saturday the following week with overlapping Wednesdays. For night shift, it is Thursday, Friday, Saturday, and Wednesday nights.
Notes from managers point of view:
Looking for at least 5 years of experience. Needs to be very knowledgeable on how basic incidents work, someone who has either done some type of coding support or operations support in the past would be ideal. Need to know what the process is to achieve goal (to restore service)
Day to Day:Managing incident management process, facilitation of technical and application recovery bridges, documenting recovery timelines, and communicating with all levels of leadership.
Looking for a very outgoing candidate that can run a call, take control of a call.
Top Must Have’s
Complete Job Description: 6PM- 6AM CST time
Accountabilities to include:
Appreciate your quick response and please feel free to reach me out for any query you may have.
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