Position SummaryArizona Oncology Associates is looking for a Patient Account Specialist. Great opportunity to join a team that focuses on patient care - Located in beautiful Sunny Arizona, you will have the ability to enjoy small town living with big city amenities on top of a rewarding work/life balance.
The ideal candidate will have the following background and experience:
- High school graduate or equivalent required. Minimum three years experience in a medical business office setting with insurance processing and balancing responsibilities.
- Position is considering all levels of experience
- Under general supervision, is responsible for account follow-up for all assigned accounts, resolving billing problems and answering patient inquiries. Sets up financial arrangements as needed. Uses collection techniques to keep accounts receivable current including monitoring for delinquent payments. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
Performs audits of patient accounts to ensure accuracy and timely payment.
-Reviews account agings on a monthly basis and reports inconsistencies and corrects errors as appropriate.
-Contacts patients regarding delinquent accounts and arranges mutually acceptable payment schedules.
-Follows up on insurance billing to ensure timely receipt of payments. Demonstrates the ability to deal with patients and insurance companies regarding sensitive financial matters and recapture unpaid balances.
-Receives and resolves patient billing complaints and questions; initiates adjustments as necessary; follows up on all zero payment explanations of benefits and exercises all options to obtain claim payments. Reviews credit balance reports for correct recipient of refund.
-Performs reconciliation of refund accounts; attaches documentation and forwards to supervisor to process refund checks.
-Identifies problems on accounts and follows through to conclusion.
-Responds to insurance companies requests for information in a prompt and professional manner.
-Reviews appropriate files to identify deceased patients and estates; verifies dollar amounts and files estate to appropriate court in a timely manner.
-Makes appropriate financial arrangements for payment of patient accounts; follows up to determine if payment arrangements are being met; contacts patients to resolve problems; responds to correspondence or telephone calls from patients about accounts.
-Reviews EOBs to ensure proper reimbursement of claims and reports any problems, issues, or payor trends to supervisor.
-Resubmits insurance claims within 72 hours of receipt. Participates in maintaining Payor Manuals/Profiles.
-Works closely with collection agency to assure that they receive updated information on accounts as necessary.
-Prepares write-off requests with appropriate documentation and submits to supervisor.
-Processes insurance/patient correspondence, including denial follow-up within 48 hours of receipt. Files all reimbursement correspondence daily.
-Works with provided aging to monitor patient account agings and follows up appropriately. Maintains confidentiality in regards to patient account status and the financial affairs of clinic/corporation.
As the largest cancer practice in Arizona, we are proud to provide advanced and compassionate Medical Oncology, Radiation Oncology, Gynecologic Oncology and Hematologic services. Our physicians and staff incorporate a multidisciplinary, personalized approach to treatment to enhance the patient experience by providing complete care in convenient, community-based locations.
We are proud to provide patients with access to the latest treatments, state-of-the-art technology, and an extensive research program. We believe it is beneficial to patients’ that these therapies are provided in a community setting, because it allows you to remain close to home and to your support system. Arizona Oncology physicians are supported by talented clinical staff that are sensitive to the needs of cancer patients and their caregivers.
United in Healing with The US Oncology Network
Arizona Oncology is united in healing with The US Oncology Network, one of the nation’s largest community-based cancer treatment and research networks focused on advancing cancer care in America. As an affiliate of The US Oncology Network, Arizona Oncology is united with more than 1,000 physicians and 10,000 cancer professionals nationwide.
Ready For Your Next Career Challenge? We’d Love to Hear from You!
If you possess the above qualifications and a desire to make a difference, we invite you to submit your resume and apply. In addition to a great career opportunity, we offer excellent benefits, a team environment, professional development, and the chance to be part of a nationwide network dedicated to fight the war against cancer.
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.