Position SummaryTexas Oncology is searching for a Patient Services Coordinator II in the Willowbrook area of Houston. The Patient Services Coordinator II is responsible for greeting all patients and customers, collecting co-pays, arriving patients to clinic timely, and other duties as needed. Bilingual Preferred.
Texas Oncology delivers high-quality, high-touch care to help cancer patients achieve “More breakthroughs. More victories.”® in their fight against cancer. We are an independent, physician-led practice delivering leading-edge technology and treatment options and conducting innovative research. Founders of the practice pioneered community-based care to enable more cancer patients to receive high-quality care while staying close to the critical support of family and friends.
Texas Oncology has more than 150 sites of service throughout Texas, with more than 350 physicians dedicated to serving our patients. On average, we treat more than 50,000 new cancer patients each year, with documented growth year over year. Texas Oncology pioneered the concept of community-based, outpatient, multidisciplinary cancer centers. We give local communities access to leading-edge technology that was previously only available in larger metropolitan areas. Texas Breast Specialists and Texas Urology Specialists are a part of Texas Oncology. Texas Oncology is an affiliate of The U.S. Oncology Network, which is owned by McKesson Specialty Health, a division of McKesson Corporation.
Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology’s Shared Values.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
-Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and scans/files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt. Answers phone calls in a prompt, courteous, professional manner.
-Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
-Contacts clinic personnel as appropriate
-Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
-Schedule outside consults/procedures ordered by physician
-Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
-Adheres to confidentiality, state, federal, and HIPPA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient’s records.
-Schedules all CT (CAT) scans, PET (Positron Emission Tomography) scans, once approved from insurance.
-Maintains the chart message and anything that is in queue.
-Scans and copies updated insurance cards.
-Other duties as requested or assigned. May type memos and form
High school diploma or equivalent required. At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required. Knowledge of this practice’s personnel, daily routines, and scheduling a plus. Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.
-Must successfully complete required e-learning courses within 90 days of occupying position.
-Demonstrates adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
-Shows work commitment: Sets high standards of performance and works efficiently to achieve them.
-Commits to quality: Emphasizes the need to deliver quality products and/or services
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion, manual and finger dexterity, and eye-hand coordination. Requires standing
and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.
The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.
The vision of Texas Oncology is to be the first choice for cancer care. We have high standards for patient satisfaction and offer exceptional value in cancer care. We also strive to advance clinical research and develop innovative approaches to treatment of oncology and hematology disorders.
The mission of Texas Oncology is to provide excellent, evidence-based care for each patient we serve, while advancing cancer care for tomorrow. To this end, we give patients access to the highest quality cancer care available today within their own local communities. Our cutting-edge technologies, treatments and research are offered in welcoming and comfortable environments. We maintain comprehensive quality oversight and responsible financial management. At all times, we pride ourselves in being moral, ethical and efficient as a medical practice and employer.
We extend an extremely competitive offering of benefits to employees, including Medical Health Care, Dental Care, Vision Plan, 401-k with a matching component, Life Insurance, Short-term and Long-term disability and Wellness & Perks Programs.
Come join our growing organization and enjoy knowing that you work for an organization dedicated to making the lives of others better.
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.