This position is providing communication services for the Department of Public Safety. The position provides communication services via the use of CCTV, Computer, telephone, two-way radio console. The position is responsible for monitoring all alarm, access and fire alarm systems for the complex.
45% Operates radio console consisting of numerous frequencies / talkgroups both with campus and area public safety agencies. Operates telephone system with 911, Direct line, and regular lines. Operates National and local computer systems in addition to department CAD system. Operates and monitors 2 fire alarm and detection systems, and 2 card access control systems. Redirects telephone and radio calls or dispatches officers via radio system for both emergency and non emergency situations.
30% Maintains 24-hour telephone/radio recording system. Monitors closed circuit TVs, 2 Burglary / Intrusion alarm system controllers. Activities observed or detected on these systems could require dispatcher to radio / send an officer to location. Dispatcher also handles walk-in questions, complaints, etc., frequently serving as the first contact from the Police department.
10% Transmits information over the radio net and receives or conveys information over the telephone in a professional and courteous manner. Answers calls within a reasonable timeframe in accordance with departmental policies. Keeps radio traffic brief. Employee will maintain compliance with departmental, Federal Communications Commission (FCC) and Criminal History Record Information (CHRI) regulations.
5% Participates in training opportunities to improve or enhance performance. Maintains any required certifications. Assist in training and review of work of trainees.
5% Maintains department issued equipment. Report damaged or faulty equipment to their supervisor as soon as possible; and prior to the end of their shift. Performs other duties as assigned.
5% The Communications Center is an area that falls under the auspices of the Kansas Bureau of Investigation Audit Unit which deals with the maintenance of Criminal History Record Information. Employee maintains compliance with CHRI regulations, daily. Maintains a working knowledge of formats required for various entries and queries.
KU Medical Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disability status, or genetic information.
To learn more and apply online, please visit http://jobs.kumc.edu/postings/20648 .
*Applications must be submitted directly through the KU Medical Center website to be considered for this position. Any applications submitted via email or this website will NOT be reviewed or considered.
About KU Medical Center:
The University of Kansas Medical Center’s mission is to educate exceptional health care professionals through a full range of undergraduate, graduate, professional, postdoctoral and continuing education programs in the schools of Medicine, Nursing and Health Professions. KU Medical Center also advances the health sciences through world-class research programs; provides compassionate and state-of-the-art patient care in an academic medical center environment; and works with communities in every Kansas county to improve the health of Kansans. Learn more at www.kumc.edu.
KU Medical Center proudly offers a competitive and comprehensive benefits package through the state of Kansas, with flexible options designed to meet the diverse needs of our faculty and staff. To learn more about our options for medical, vision, dental and other insurances, as well as our generous time off policies and retirement options, please visit http://www.kumc.edu/human-resources/benefitsrewards.html.
High school diploma. Two years experience in a Communications related field. Free of any felony convictions Hearing must be correctable in a range that will allow normal radio and telephone conversation. Vision must be correctable to a range that will allow reading and/or viewing of computer display terminals, maps, printouts and CCTV quickly and accurately. Meet Civil Service requirements for this position. Successfully complete testing for National Crime Information Center (NCIC) certification within six months of employment. Successful recertification is required every two years. Must submit to and successfully complete a background investigation and psychological examination.
Typing, 30 wpm Fluent understanding of NCIC, NLETS, ALERT II. Two years experience in a law enforcement or public safety call center environment.